Alex Denka
Mooresville
Summary
Dynamic professional with extensive experience at Hobby Lobby, excelling in customer relations. Proven track record in stock management and proactive problem-solving, enhancing team performance and driving business success. Recognized for adaptability and dedication, consistently delivering exceptional service and fostering lasting customer relationships.
Overview
26
26
years of professional experience
Work History
Head Cashier
Hobby Lobby
10.2023 - 11.2025
- Helped customers complete purchases, & locate items.
- Processed both cash and card purchases and returns.
- Performed register opening, closing, and shift-change actions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ordered & stocks items sold at front of store inviting food, bags, & merchandise.
- Mercy's new sales inventory as necessary,
Head of Crafts, Then Art Department
Hobby Lobby
07.2022 - 11.2025
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Resolved problems, improved operations and provided exceptional service.
- Responsible for inventory, ordering, maintaining, & merchandising of each department.
Owner/Operator
DenkaDesigns
10.2014 - 02.2020
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Spoke professionally with customers to identify their needs,, gathering all necessary information to make educated decisions and provide visual solutions..
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior results to customers.
Assistant Manager
Studio Cellar
02.2014 - 07.2016
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Co-authored employee manual.
Manager
The Cazbah
06.2007 - 11.2008
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Barley's Taproom & Pizzeria
12.1999 - 07.2006
- Developed and maintained relationships with customers and suppliers through account development...
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Studio Art
Furman University
Greenville, SCSkills
- Cash reconciliation
- Stock management
- Cashier training
- Cash handling expertise
- Cash register operation
- Adaptability and dependability
- Proactive problem-solving
- Hard-working
- Flexible schedule
- Customer service
- Customer relations
- Refunds and exchanges
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Head Cashier
Hobby Lobby
10.2023 - 11.2025
Head of Crafts, Then Art Department
Hobby Lobby
07.2022 - 11.2025
Owner/Operator
DenkaDesigns
10.2014 - 02.2020
Assistant Manager
Studio Cellar
02.2014 - 07.2016
Manager
The Cazbah
06.2007 - 11.2008
Manager
Barley's Taproom & Pizzeria
12.1999 - 07.2006
Bachelor of Arts - Studio Art
Furman University