Alex Cruz
Charlotte
Summary
Seasoned Head Host with proven success in managing restaurant operations. Recognized for consistently delivering outstanding customer service and efficient seating arrangements. Skilled at fostering positive relationships with staff, guests, and management to ensure smooth operation of the dining floor. Capable of training new staff members and implementing effective reservation systems that improve overall restaurant efficiency.
Overview
1
1
year of professional experience
Work History
Head Host
Kabuto Japanese Steak House And Sushi Bar
05.2024 - Current
- Greeted and seated guests in a warm, welcoming manner.
- Managed reservation system to optimize seating arrangements effectively.
- Coordinated with kitchen and wait staff for smooth service flow.
- Trained new hosts on procedures and customer service standards.
- Monitored dining room for guest needs and ensured satisfaction consistently.
- Handled cash transactions accurately and balanced daily sales reports.
Server
Kabuto Japanese Steak House And Sushi Bar
Charlotte
05.2024 - Current
- Managed orders and ensured timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area and serving stations.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new servers on proper service techniques and restaurant policies.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC07-2027
Skills
- Customer service
- Cash handling
- Team collaboration
- Reservation management
- Order management
- Food safety
- Strong leadership
Languages
Spanish
Native/ Bilingual
Affiliations
Orienteering Commander, AFJROTC
Led training and operations for unit’s orienteering team; organized map-reading exercises, coordinated team events, and ensured cadet readiness for competitions. Developed leadership, navigation, and team management skills.
Book study team member, AFJROTC
As a Book Study Team Member, I work with cadets to create community service projects based on our readings and present them to business leaders in Charlotte, connecting literature to real-world impact.
References
References available upon request.
Timeline
Head Host
Kabuto Japanese Steak House And Sushi Bar
05.2024 - Current
Server
Kabuto Japanese Steak House And Sushi Bar
05.2024 - Current
High School Diploma -
East Mecklenburg High School
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