Alex Cardinell
Youngsville
Summary
Professional owner/operation with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Extensive team development and leadership skills. Highly effective and comfortable working with people at all levels in organization.
Overview
26
26
years of professional experience
Work History
Service Lane Coordinator
Leith Ford
11.2022 - Current
- Manage day to day service lane operations. Work with BDC department on scheduling appointments. Direct workflow through repair facilities. Follow through with parts departments to make sure all parts are on hand for repairs and recalls.
- Train and manage advisors. Review advisor STARS certifications and make sure all training is up to date.
- Coordinate shuttles along with pick up and delivery systems. Organize and direct drivers for daily routes.
- Manage cashiers office and weekly account. Audit and review all work orders.
- Review and audit manufacture warranty, extended warranty, and fleet repair orders.
- Develop plans for improved business efficiency and customer relations. De-escalate customer service issues. Monitor and make sure CSI scores are above national averages. Monitor text to drive system and make sure usage percentages are about national averages.
Owner/Operator
Capital City Auto Brokers, LLC
07.2013 - 07.2022
- Managed day-to-day business operations.
- Evaluating marketing and advertising decisions to optimize sales .
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Purchasing, sales, and repair of vehicles
- Developing business relationships with vendors and other dealers to increase profit.
Lead Technician
Cary Auto Sales, INC
03.2008 - 06.2013
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Purchasing and repair of vehicles. Securing contracts for export and managing logistics.
Lead Technician
Monro Muffler And Brake
02.2004 - 02.2008
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Light to heavy repair of retail vehicles
- Advising customers of their repair options, and selling work orders.
Delivery Driver
Dominos Pizza Inc.
01.2000 - 02.2004
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Warehouse Assistant
Air Systems Inc
05.2000 - 10.2000
- Ensuring field technicians had the correct supplies matching work orders for the day. Assembly and repair of Hvac components including duct work.
Trade Helper
Lefrancios Construction
05.1999 - 09.1999
- Assist tradesman, vendors with installation and renovation of residential construction jobs. Renovations included electrical installation, concrete installation, flooring, framing, and general repair of existing structures.
Education
GED -
Wake Technical Community College
Raleigh, NC06.2000
Skills
- Leadership and People Development
- Strategic Planning
- Competition Evaluation
- Business Correspondence
- Employee Motivation and Performance
- Executive Leadership
- Industry Expertise
- Risk and Mitigation Analysis
- Business-to-Business Sales
- Facebook Marketing
- Expectation Management
- Analytical and Critical Thinker
- CDK proficient
Timeline
Service Lane Coordinator
Leith Ford
11.2022 - Current
Owner/Operator
Capital City Auto Brokers, LLC
07.2013 - 07.2022
Lead Technician
Cary Auto Sales, INC
03.2008 - 06.2013
Lead Technician
Monro Muffler And Brake
02.2004 - 02.2008
Warehouse Assistant
Air Systems Inc
05.2000 - 10.2000
Delivery Driver
Dominos Pizza Inc.
01.2000 - 02.2004
Trade Helper
Lefrancios Construction
05.1999 - 09.1999
GED -
Wake Technical Community College
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