Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Timeline
Generic

ALESSIO DIANA

Wilmington

Summary

Leasing: Motivated worker with extensive experience in the restaurant industry, consistently delivering excellent customer service and ensuring timely and accurate order fulfillment. Skilled in multitasking and problem-solving, maintaining a positive attitude in fast-paced environments.

Server: Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.


Door-to-Door Sales: Sales professional with strong background in customer engagement and relationship building. Known for effectively driving sales through persuasive communication and adaptability to changing market conditions. Highly reliable team player committed to achieving sales targets and fostering collaborative environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Leasing Agent

Mark-Taylor Residential Inc.
01.2024 - 11.2024
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.

Server

Olive Garden
09.2022 - 01.2024
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prepared and served food and beverages to customers
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Exercised focus and concentration to keep track of tables and remember orders
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts
  • Processed payments and completed register transactions accurately
  • Served food and beverages promptly with focused attention to customer needs.

Door Salesman

Ecoshield
05.2022 - 09.2022
  • Utilized persuasive sales techniques to close deals and meet sales targets
  • Provided comprehensive product demos to potential customers in a professional manner
  • Adhered strictly to company policies and procedures regarding safety and security at all times
  • Maintained accurate records of sales activities including customer information and purchase details
  • Convinced clients to purchase service or product using scripts or persuasive techniques
  • Gained experience in providing customer service and building relationships with clients
  • Arranged and directed delivery and installation of products and equipment with installation technicians
  • Assisted customers in selecting items based on their individual needs and preferences
  • Wrote sales contracts for obtained orders, submitting all orders for prompt processing

Elderly Caretaker

Maple Crest
01.2022 - 05.2022
  • Demonstrated excellent interpersonal communication skills when interacting with clients
  • Coordinated transportation arrangements for appointments or errands as needed
  • Utilized problem-solving techniques when addressing difficult behaviors exhibited by clients
  • Implemented safety measures to reduce risk of falls or other accidents occurring within the home environment
  • Managed multiple tasks while maintaining a positive attitude even under stressful circumstances
  • Observed physical, mental and emotional conditions of elderly patients and reported any changes or concerns to supervisor
  • Responded promptly to emergency situations in an efficient manner
  • Developed individualized care plans for each patient based on their needs and preferences
  • Facilitated activities designed to stimulate cognitive abilities such as word puzzles or memory games
  • Performed light housekeeping duties such as meal preparation, laundry services and cleaning rooms and bathrooms
  • Assessed living environment of elderly patients in order to identify potential hazards
  • Provided companionship to individuals by engaging in conversation, reading aloud and playing games
  • Educated family members about proper care techniques for elderly patients
  • Assisted elderly patients with daily activities such as bathing, dressing, grooming, and toileting
  • Encouraged independence among elderly patients through providing guidance rather than direct assistance

Stocker

Target
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
  • Sorted pallets and containers and transported items to sales floor for stocking
  • Checked shelf labels for each item for pricing accuracy
  • Provided assistance to customers with locating items
  • Matched part numbers to inventory locations and transported products to correct warehouse locations
  • Maintained accurate inventory records and organized stockroom shelves to ensure efficient product access
  • Collaborated closely with team members to complete assigned tasks efficiently in a timely manner

Education

Business Administration - Entrepreneurship

Upper Iowa University
Fayette, IA

Associate In Arts (A.A.) - Criminal Justice

ASA Brooklyn
Brooklyn, NY
12.2020

Skills

  • Bill Computation
  • Sales Expertise
  • Persuasive Negotiations
  • High-Volume Dining
  • Food Sales and Promotion
  • Stocking and Replenishing
  • Quality Control
  • Suggestive Selling
  • Wine and Liquor Service
  • Customer Service and Rapport
  • Communications Protocols
  • Cash Handling
  • Customer Relationship Management
  • Effective Customer Communication
  • Willing to learn
  • Positive attitude
  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Background checks
  • Building rapport
  • Goal oriented
  • Persuasion techniques
  • Objection handling

Accomplishments


  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of achieving full occupancy.
  • Achieved Audits by introducing Excel for resident tasks.
  • Resolved product issue through consumer testing.
  • Achieved full occupancy by completing lead follow ups and task with accuracy and efficiency.


Awards

Certificate of excellence for being an outstanding citizen during an emergency situation.

Certification

  • Registered in Apartment Management (RAM) - National Associated Builders and Owners.
  • Fair Housing Certification- Various certifying bodies or state agencies.
  • Leading Professional in Ethics and Compliance (LPEC)- Ethics & Compliance Initiative.
  • Risk Reduction Certificate Program- Miscellaneous insurance or risk management organizations.
  • First Aid Certification - American Red Cross.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.
  • For the occupation Door-to-Door Sales Workers, News and Street Vendors, and Related Workers, there are not typically 30 professional certifications or credentials commonly sought by employers due to the nature of these jobs. These roles often require minimal formal education or certifications but may benefit from certain skills or training related to sales, communication, and product knowledge. However, here are a few relevant credentials that could be beneficial, .
  • Awarded the certificate of excellence for being an outstanding citizen during an emergency situation.

Timeline

Leasing Agent

Mark-Taylor Residential Inc.
01.2024 - 11.2024

Server

Olive Garden
09.2022 - 01.2024

Door Salesman

Ecoshield
05.2022 - 09.2022

Elderly Caretaker

Maple Crest
01.2022 - 05.2022

Associate In Arts (A.A.) - Criminal Justice

ASA Brooklyn
  • Registered in Apartment Management (RAM) - National Associated Builders and Owners.
  • Fair Housing Certification- Various certifying bodies or state agencies.
  • Leading Professional in Ethics and Compliance (LPEC)- Ethics & Compliance Initiative.
  • Risk Reduction Certificate Program- Miscellaneous insurance or risk management organizations.
  • First Aid Certification - American Red Cross.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.
  • For the occupation Door-to-Door Sales Workers, News and Street Vendors, and Related Workers, there are not typically 30 professional certifications or credentials commonly sought by employers due to the nature of these jobs. These roles often require minimal formal education or certifications but may benefit from certain skills or training related to sales, communication, and product knowledge. However, here are a few relevant credentials that could be beneficial, .
  • Awarded the certificate of excellence for being an outstanding citizen during an emergency situation.

Stocker

Target

Business Administration - Entrepreneurship

Upper Iowa University
ALESSIO DIANA