Alejandro Santiago
Dobson
Summary
Compassionate, detail-oriented professional with 3+ years of experience in healthcare support, logistics, and customer service. Skilled in record-keeping, regulatory compliance, and delivering exceptional patient-centered care. Eager to contribute to a safe, inclusive, and high-performing team.
Overview
5
5
years of professional experience
Work History
Sales & Business Administration Associate
Custom Built Structures
Mount Airy
12.2021 - Current
- Managed over 20 client accounts with attention to detail and personalized service, ensuring accurate documentation, confidentiality, and prompt issue resolution.
- Processed financial records and account adjustments.
- Collaborated with cross-functional teams and supported scheduling flexibility to meet business needs and improve operational efficiency.
- Applied Microsoft Excel for inventory activities.
Community Health Worker and Interpreter
Surry Medical Ministries
Mount Airy
10.2020 - 02.2023
- Supported healthcare providers during medical visits by accurately documenting patient histories in EHR systems.
- Assisted in coordinating transportation and logistics for underserved patients.
- Connected patients to community resources and health education.
- Followed clinic protocols and maintained patient confidentiality in line with HIPAA regulations.
Education
Associate of Applied Science - Business Administration
Surry Community College
Dobson, NC05.2026
Associate of Applied Science - Accounting & Finance
Surry Community College
Dobson, NC05.2026
Certificate - Business Administration
Surry Community College
Dobson, NC05-2024
Skills
- Healthcare support and scribing
- Patient intake and interpretation
- Compassionate care communication
- Regulatory compliance awareness
- Advanced Excel
- EHR systems proficiency
- Bilingual communication skills
- Team collaboration
Awards
English Honors Society - 2021-05, Math Honors Society - 2021-05, National Technical Honor Society - Surry Central High School - 2021-05
Volunteer Experience
- Surry Medical Ministries, Volunteer Laborer & Interpreter, Mount Airy, NC, 2020-10, 2023-03
- Northern Regional Hospital, Junior Volunteer Program, Mount Airy, NC, 2019-05, 2019-08, Shadowed clinical procedures and contributed 83 volunteer hours, supporting patient care teams
Languages
English
Native/ Bilingual
French
Limited
Spanish
Native/ Bilingual
Timeline
Sales & Business Administration Associate
Custom Built Structures
12.2021 - Current
Community Health Worker and Interpreter
Surry Medical Ministries
10.2020 - 02.2023
Associate of Applied Science - Business Administration
Surry Community College
Associate of Applied Science - Accounting & Finance
Surry Community College
Certificate - Business Administration
Surry Community College
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