Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Alejandro CASTILLO

CHARLOTTRE

Summary

Dynamic leader with a proven track record at WOODFOREST NATIONAL BANK, excelling in team building and project management. Spearheaded initiatives that boosted branch profitability by 20%. Adept at problem resolution and staff scheduling, driving customer satisfaction and operational efficiency. Skilled in fostering collaboration and implementing strategic marketing to enhance service engagement.

Overview

10
10
years of professional experience

Work History

Branch Manager

WOODFOREST NATIONAL BANK
CONCORD NC
11.2022 - Current
  • Coordinated branch activities to enhance teamwork and improve employee morale.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Implemented marketing strategies to promote branch services and increase engagement.

Customer Service Manager

CONCENTRIX
CHARLOTTE
02.2015 - 11.2022
  • Developed training programs for new staff to ensure effective service delivery.
  • Managed customer service team to enhance support and satisfaction.
  • Implemented feedback systems to gather insights from customers and improve services.
  • Coordinated with departments to resolve complex customer issues promptly.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Applied Science - Construction Management

Central Piedmont Community College
Charlotte, NC
07-2027

Skills

  • Team building
  • Problem resolution
  • Staff scheduling
  • Project management
  • Construction management

Languages

Spanish
Native/ Bilingual

Accomplishments

  • #1 BRANCH IN 2024 IN THE MARKET

Timeline

Branch Manager

WOODFOREST NATIONAL BANK
11.2022 - Current

Customer Service Manager

CONCENTRIX
02.2015 - 11.2022

Associate of Applied Science - Construction Management

Central Piedmont Community College

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Alejandro CASTILLO