Aleigha Johnson
Roanoke Rapids
Summary
Detail-oriented professional with extensive experience in customer service and client support. Proficient in maintaining accurate documentation and implementing proactive problem-solving strategies. Committed to enhancing client relationships and improving overall outcomes.
Overview
10
10
years of professional experience
Work History
Habilitation Technician
A Caring Heart Case Management
Rocky Mount
06.2021 - 03.2025
- Supported clients in daily living activities to enhance independence and quality of life.
- Developed personalized care plans based on client needs and goals.
- Assisted clients in social skills development and community integration.
- Monitored client progress, reporting changes to case managers to ensure timely adjustments in care.
- Facilitated crisis prevention, intervention, and resolution to maintain client safety and stability.
- Attended medical appointments to promote accurate information exchange between medical provider and care team.
Customer Service Representative
West Call Center
Rocky Mount
01.2018 - 05.2021
- Resolved customer complaints by communicating effectively and implementing problem-solving strategies, enhancing customer satisfaction.
- Assisted customers with inquiries about products and services.
- Managed account information and updated customer records accurately.
- Maintained positive attitude while efficiently managing high call volumes, contributing to team morale and service levels.
- Assisted customers with product selection, ordering, billing, returns, and technical support, ensuring a seamless customer experience.
- Identified opportunities for upselling additional products or services based on customer needs.
Certified Nursing Assistant
Halifax Regional Medical Center
Roanoke Rapids
10.2016 - 01.2018
- Supported patients in daily living activities and personal hygiene to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and safety of patient environments consistently.
- Delivered emotional support and companionship to patients, fostering a positive care environment.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Acted swiftly in emergency situations, ensuring timely intervention for patients experiencing sudden illness or injury.
Certified Nursing Assistant
Guardian Health
Roanoke Rapids
10.2014 - 11.2016
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene, enhancing their comfort and dignity.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding.
- Provided emotional support and companionship to patients, fostering a positive care experience.
- Maintained cleanliness and safety of patient environments, contributing to overall patient well-being.
- Documented patient information accurately in electronic health records.
Education
High School Diploma -
Roanoke Rapids High School
Roanoke Rapids, NC06-2013
Skills
- Daily living support
- Person-centered planning
- Crisis intervention
- Care coordination
- Client management
- Goal implementation
- Skill building
- Accurate documentation
- Health information systems
- Medical terminology
- Effective communication
- Proactive problem solving
- Adaptability to change
- Time management
- Conflict resolution
Timeline
Habilitation Technician
A Caring Heart Case Management
06.2021 - 03.2025
Customer Service Representative
West Call Center
01.2018 - 05.2021
Certified Nursing Assistant
Halifax Regional Medical Center
10.2016 - 01.2018
Certified Nursing Assistant
Guardian Health
10.2014 - 11.2016
High School Diploma -
Roanoke Rapids High School