Alee'Siya Blackwelder
Concord
Summary
Customer service representative with over a decade of experience in account management and team training. Committed to building strong customer relationships, resolving conflicts efficiently, and enhancing overall customer satisfaction through innovative solutions.
Overview
13
13
years of professional experience
Work History
AKM
Outback Steakhouse
Concord
10.2024 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Resolved issues efficiently and effectively, showcasing strong problem-solving skills.
- Worked with cross-functional teams to achieve goals.
- Collaborated in team environments to increase workplace productivity.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Retention
Spectrum
05.2022 - 11.2023
- Developed and implemented strategies to improve student performance, retention and satisfaction.
- Designed sales and service strategies to improve revenue and retention.
- Supported students in developing effective study habits to increase knowledge retention.
- Provided customer support in account management to enhance client satisfaction.
- Oversaw accounts receivable by accurately determining charges for refunded services.
Shift Manager
Bojangles
09.2013 - 06.2021
- Trained staff in customer service protocols.
- Addressed customer questions and concerns to enhance satisfaction.
- Processed customer orders efficiently to enhance service delivery.
- Issued refunds according to company policy.
- Maintained cleanliness standards to ensure a welcoming environment.
- Conducted inventory counts for morning, mid, and night shifts.
NC
GE/Synchrony Financial
Ballantyne
06.2018 - 06.2020
- Provided exceptional customer service via phone, email, and chat by efficiently researching and resolving customer issues, enhancing customer satisfaction.
- Assisted customers with account inquiries and transaction issues.
- Resolved billing disputes through effective communication and negotiation.
- Managed customer accounts using CRM software for efficient service delivery.
- Demonstrated motivation and enthusiasm while delivering high-quality results in fast-paced environments, contributing to team success.
Education
High School Diploma - Concord, NC
A.L Brown High School
Concord, NC06-2012
Skills
- Salesforce
- Zendesk
- Athena Software
- Cedar Software
- ICOMS
- Inventory Management
- Data Entry
- Microsoft Office
- Time Zone Awareness
- Availability Management
- Analytical thinking
- Problem solving
- Team training
- Customer Service
- Positive attitude
- Analytical thinking
- Analytical thinking
Personal Information
Title: Customer Service Representative
Timeline
AKM
Outback Steakhouse
10.2024 - Current
Retention
Spectrum
05.2022 - 11.2023
NC
GE/Synchrony Financial
06.2018 - 06.2020
Shift Manager
Bojangles
09.2013 - 06.2021
High School Diploma - Concord, NC
A.L Brown High School