Alec Rivosa

As an Account Representative at Daikin Applied, I engage with existing and prospective customers to identify their HVAC needs and ensure they receive optimal service. My role involves collaborating with cross-functional teams to develop innovative solutions while maintaining strong relationships through ongoing outreach and support.

• Developed and maintained strong relationships with existing and prospective customers to understand their HVAC needs and challenges.
• Collaborated with cross-functional teams to design and launch innovative HVAC solutions tailored to customer specifications.
• Identified market trends and customer preferences to inform product development strategies and enhance competitive positioning.
• Analyzed sales data and customer feedback to inform product improvement and development initiatives.
• Monitored project timelines and deliverables to ensure alignment with customer expectations and company objectives.
• Delivered presentations and product demonstrations to educate customers about new offerings and features.

Company Overview: First Priority distributes a variety of quality safety products, created exclusively for Firefighters and Emergency Medicine professionals.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and implemented a small business marketing plan, to expand business and market share
• Maintain accounting and financial accounting; payment processing, accounts payable/receivable and taxes
• Design and implement marketing and sales strategies and implementations.
• Solely manage inbound sales and service phone calls, messaging and follow up.
• Conduct Issue Management of Product, Delivery and Quality
• Continuously evaluate materials received for best possible pricing, to maximize profitability.
• Analyze the market to find the best vendors, at the most reasonable prices for the company's particular size orders.
• Communicate and Acquire Alternative Vendors
• Brand Management & Design

Company Overview: Founded Eagle Eye Robotics, an early-stage startup focused on developing autonomous firefighting drones designed to assist with horizontal ventilation and fire suppression in mid-rise and complex structure fires. The company aims to improve firefighter safety and operational efficiency through the deployment of compact drones capable of window breaching and targeted suppressant delivery.

• Developed the conceptual design for a first-of-its-kind drone that autonomously deploys phosphate and sulfate-based fire suppressant capsules
• Defined the core mission and tactical applications of the system through research and interviews with fire departments and first responders
• Engaged directly with large municipal fire departments, including FDNY, to gather market validation and early user feedback
• Built strategic relationships with drone manufacturers to explore potential partnerships for R&D and future prototyping.
• Conducted extensive market research into fireground technology gaps, firefighter injury trends, and fire department purchasing behavior to guide product positioning and long-term strategy

Specialized in providing strategic consulting and customized financial solutions to small businesses, helping secure over $1.2M in funding across 25+ organizations.

• Successfully completed 500+ outbound calls per day, consistently generating 5–10 new clients daily.
• Delivered ongoing account management and customer service to a portfolio of 150+ small business clients.
• Built lasting client relationships by conducting professional, consultative conversations to identify business needs and recommend tailored financial options.
• Guided customers in selecting appropriate products and services, addressing questions, and providing expert advice to drive client satisfaction and retention.
• Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
• Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.