Aleando Guerrier
Goldsboro
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Costomer Service
Goldsboro
07.2024 - 05.2025
Customer Service Representative
Customer Service Center
Goldsboro
07.2024 - 05.2025
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints promptly and professionally.
- Processed orders accurately using company software systems.
- Collaborated with team members to improve service delivery.
- Provided feedback to management on service improvements regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
Education
Penn Foster High school diploma
Scranton, PASkills
- Customer service
- Team collaboration
- Conflict resolution
- Data analysis
- Effective communication
- Email management
- Paperwork processing
- Customer consulting
- Task prioritization
- Account management
- Client relations
- Strong teamwork
- Multi-task management
- Scheduling
- Service standard compliance
- Critical thinking
- Customer relationship management (CRM)
- Creative problem solving
- Active listening
- Business development
- Follow-up skills
- Process optimization
- Data collection
Languages
English
Native/ Bilingual
French
Elementary
Haitian Creole
Native/ Bilingual
Spanish
Elementary
Timeline
Customer Service Representative
Costomer Service
07.2024 - 05.2025
Customer Service Representative
Customer Service Center
07.2024 - 05.2025
Penn Foster High school diploma