Albert Moses
Charlotte
Summary
Dynamic psychiatric counselor with a proven track record at Dartmouth-Hitchcock Hospital, enhancing patient recovery through evidence-based interventions and crisis management. Skilled in mental health diagnosis and fostering therapeutic alliances, I successfully reduced readmission rates and improved patient outcomes by implementing tailored treatment plans and promoting self-care strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Psychiatric Counselor
Dartmouth-Hitchcock Hospital Hampstead Hospital
04.2025 - Current
- Enhanced patient recovery by implementing evidence-based therapeutic interventions and psychoeducational programs.
- Reduced patient readmission rates by providing effective discharge planning and follow-up care coordination.
- Coordinated care transitions between inpatient facilities, outpatient programs, community supports for seamless continuity patient support.
- Provided crisis intervention services, de-escalating high-risk situations and connecting individuals with appropriate resources.
- Facilitated group therapy sessions, promoting emotional growth and interpersonal skill development among participants.
- Delivered culturally sensitive counseling services to diverse populations, addressing unique mental health needs across various backgrounds.
- Advocated for client needs within the healthcare system, ensuring access to necessary resources and minimizing barriers to care.
- Improved patient outcomes through the development of comprehensive treatment plans tailored to individual needs.
- Participated ongoing training opportunities maintain licensure stay up-to-date with changing mental health landscape.
- Conducted thorough assessments to accurately diagnose psychiatric disorders and inform treatment recommendations.
- Mentored new counselors their professional development by providing constructive feedback sharing best practices from own experiences.
- Maintained accurate documentation of clinical observations, treatment progress, and discharge summaries in compliance with regulatory standards.
- Implemented psychosocial rehabilitation approaches, empowering patients to build life skills and regain independence postdischarge.
- Developed rapport with patients through active listening skills, empathy, and genuine concern for their wellbeing.
- Served as a resource for colleagues seeking guidance on complex cases or specialized knowledge in specific areas of expertise within psychiatric counseling field.
- Increased patient satisfaction scores through the establishment of a supportive counseling environment that fostered open communication and trust.
- Observed and monitored client behavior and responses to treatment.
Psychiatric Technician
University of Rochester, Strong Memorial Hospital
09.2024 - 12.2024
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Counseled and mentored clients on substance use and life choices.
- Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Supported patients' coping mechanism development with effective communication and empathetic interaction.
- Established trust with patients, facilitating more effective treatment and rehabilitation.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Encouraged patient independence by teaching self-care and life skills.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
Psychiatric Technician
Montifiore Medical Center Mount Vernon
03.2024 - 09.2024
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Improved patient outcomes by actively participating in multidisciplinary team meetings and sharing observations.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Contributed to treatment plan evaluations, offering insights from daily patient interactions.
- Facilitated group therapy sessions, promoting supportive community environment for recovery.
- Assisted patients in understanding their conditions, leading to improved engagement with treatment.
- Increased patient engagement by introducing therapeutic activities tailored to individual needs.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Counseled and mentored clients on substance use and life choices.
- Encouraged patient independence by teaching self-care and life skills.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
Psychiatric Technician
Atrium Healthcare Behavioral Health Davidson
02.2023 - 02.2024
- Treated clients and families with respect and dignity.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Educated family members about mental health disorders and coping strategies, strengthening their ability to provide support at home effectively.
- Conducted intake assessments to accurately document patient histories and current mental health status.
- Enhanced patient satisfaction with compassionate care and consistent support throughout their treatment journey.
- Participated in ongoing professional development opportunities to stay current with best practices in mental health care.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Supported patients' coping mechanism development with effective communication and empathetic interaction.
- Established trust with patients, facilitating more effective treatment and rehabilitation.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Contributed to treatment plan evaluations, offering insights from daily patient interactions.
- Facilitated group therapy sessions, promoting supportive community environment for recovery.
- Increased patient engagement by introducing therapeutic activities tailored to individual needs.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Charted on each patient daily.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Encouraged patient independence by teaching self-care and life skills.
Psychiatric Technician
Eastern State Hospital
06.2022 - 12.2022
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Improved patient well-being with development and implementation of individualized care plans.
- Collaborated with healthcare teams to review and adjust treatment strategies, leading to more personalized care.
- Maintained detailed patient records, ensuring compliance with healthcare regulations and privacy laws.
- Supported family members of patients by providing education on mental health conditions and coping strategies.
- Assisted in development of therapeutic activities for patients.
- Maintained patient records, documenting changes in patient condition.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Assisted patients in understanding their conditions, leading to improved engagement with treatment.
- Counseled and mentored clients on substance use and life choices.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Treated clients and families with respect and dignity.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Contributed to treatment plan evaluations, offering insights from daily patient interactions.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Substance Abuse Counselor
Lifeways North America
02.2022 - 05.2022
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Kept accurate and detailed records to track and document client progress.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Advocated for clients'' needs within the legal system, ensuring access to essential services and support during rehabilitation efforts.
- Monitored client progress to make necessary adjustments for client success.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided supervision and mentorship to counseling interns, fostering professional development within the field of addiction treatment.
- Led educational workshops on addiction prevention and awareness, promoting community understanding of substance abuse issues.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Psychiatric Technician
Novant Presbyterian Medical Center
12.2021 - 02.2022
- Organized recreational activities to assist in patient recovery.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Improved patient outcomes by actively participating in multidisciplinary team meetings and sharing observations.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Enhanced patient satisfaction with compassionate care and consistent support throughout their treatment journey.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patients' coping mechanism development with effective communication and empathetic interaction.
- Established trust with patients, facilitating more effective treatment and rehabilitation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Facilitated group therapy sessions, promoting supportive community environment for recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Encouraged patient independence by teaching self-care and life skills.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Assisted patients in understanding their conditions, leading to improved engagement with treatment.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Counseled and mentored clients on substance use and life choices.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Charted on each patient daily.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Psychiatric Technician
Atrium Healthcare Behavioral Health Billingsley
12.2019 - 12.2021
- Collaborated closely with mental health professionals with treatment plan implementation.
- Educated family members about mental health disorders and coping strategies, strengthening their ability to provide support at home effectively.
- Participated in ongoing professional development opportunities to stay current with best practices in mental health care.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Increased patient engagement by introducing therapeutic activities tailored to individual needs.
- Improved patient well-being with development and implementation of individualized care plans.
- Collaborated with healthcare teams to review and adjust treatment strategies, leading to more personalized care.
- Maintained detailed patient records, ensuring compliance with healthcare regulations and privacy laws.
- Maintained patient records, documenting changes in patient condition.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Treated clients and families with respect and dignity.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Contributed to treatment plan evaluations, offering insights from daily patient interactions.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Organized recreational activities to assist in patient recovery.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Enhanced patient satisfaction with compassionate care and consistent support throughout their treatment journey.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patients' coping mechanism development with effective communication and empathetic interaction.
- Established trust with patients, facilitating more effective treatment and rehabilitation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Facilitated group therapy sessions, promoting supportive community environment for recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Encouraged patient independence by teaching self-care and life skills.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Assisted patients in understanding their conditions, leading to improved engagement with treatment.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Counseled and mentored clients on substance use and life choices.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Qualified Mental Health Specialist
Beyond Expectations LLC
04.2016 - 11.2020
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Assisted clients in navigating complex systems by providing information about available services/resources within the community.
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
- Increased client engagement by utilizing evidence-based practices like Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Promoted mental health awareness within the community through educational workshops and presentations.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Facilitated coordination of care with other providers such as psychiatrists, primary care physicians, and social workers.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Delivered group therapy sessions focused on coping skills development, stress management techniques, and other relevant topics.
- Advocated for clients'' rights in interactions with external organizations such as insurance providers, schools, or legal authorities.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
- Conducted psychosocial assessments to identify strengths/weaknesses and formulate appropriate treatment recommendationsplans.
- Evaluated program effectiveness regularly using data-driven approaches to inform continuous improvement efforts.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Educated clients and families about mental health issues, treatments and resources.
- Built partnerships with community agencies and service providers to remove access gaps.
- Supported continuity of care after discharge with individualized discharge plans.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations to community resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided case management services to monitor client access to resources and services.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Encouraged patients to discuss experiences in group and individual settings.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Observed and monitored client behavior and responses to treatment.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Qualified Mental Health Specialist
Continuum Care
02.2013 - 03.2016
- Continuously sought professional development opportunities to remain current on industry best practices and enhance clinical skills.
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Assisted clients in navigating complex systems by providing information about available services/resources within the community.
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
- Increased client engagement by utilizing evidence-based practices like Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Promoted mental health awareness within the community through educational workshops and presentations.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Facilitated coordination of care with other providers such as psychiatrists, primary care physicians, and social workers.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Delivered group therapy sessions focused on coping skills development, stress management techniques, and other relevant topics.
- Advocated for clients'' rights in interactions with external organizations such as insurance providers, schools, or legal authorities.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
- Documented client progress in confidential files.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Conducted psychosocial assessments to identify strengths/weaknesses and formulate appropriate treatment recommendationsplans.
- Evaluated program effectiveness regularly using data-driven approaches to inform continuous improvement efforts.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Educated clients and families about mental health issues, treatments and resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Built partnerships with community agencies and service providers to remove access gaps.
- Supported continuity of care after discharge with individualized discharge plans.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations to community resources.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Provided case management services to monitor client access to resources and services.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Encouraged patients to discuss experiences in group and individual settings.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Intensive In-Home Qualified Professional
The Right Way Mental Health and Counseling Service
08.2006 - 03.2010
- Facilitated communication within families by modeling effective communication skills and promoting open dialogue during family therapy sessions.
- Developed strong partnerships with local schools, social service agencies, medical providers, and law enforcement personnel to ensure coordinated care for clients and families.
- Participated in regular supervision, trainings, and continuing education opportunities to remain current on best practices within the field of intensive in-home services.
- Collaborated with multidisciplinary teams to ensure coordinated care for clients and families.
- Empowered clients to advocate for themselves within the educational system by providing guidance on special education processes and IEP development.
- Improved parent-child relationships through teaching positive parenting techniques and facilitating bonding activities during home visits.
- Improved client outcomes by developing and implementing individualized treatment plans based on comprehensive assessments.
- Monitored client progress by regularly reviewing treatment goals, adjusting interventions as needed to optimize results.
- Encouraged a strengths-based approach to treatment through focusing on each client''s unique abilities and fostering personal growth.
- Assisted clients in achieving self-sufficiency by helping them develop goal-setting skills and supporting their steps towards independence.
- Promoted a safe environment for clients by conducting thorough home assessments and addressing any identified safety concerns.
- Maintained professionalism throughout all interactions with clients, families, team members, supervisors, and other service providers.
- Strengthened client resilience through teaching coping skills, stress management techniques, and problem-solving strategies.
- Advocated for clients'' needs and rights by participating in case conferences, court hearings, and community meetings as needed.
- Reduced risk factors for clients by identifying potential barriers to success and developing strategies to address them.
- Increased client engagement by establishing rapport and trust, using active listening and empathy during sessions.
- Supported clients in navigating community resources by connecting them with appropriate services such as housing assistance, mental health counseling, or substance abuse treatment programs.
- Maintained accurate documentation of client interactions, progress reports, and case notes according to regulatory requirements.
- Enhanced family functioning through providing in-home support, crisis intervention, and skill-building activities.
- Conducted ongoing evaluations of program effectiveness by collecting data on client outcomes, analyzing trends, and making recommendations for improvement.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Researched and recommended community resources to meet clients' needs.
- Trained new staff members on best practices for home health care.
- Improved patients' comfort with massage and application of topical treatments.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Qualified Mental Health Associate
Melange' Mental Health Services
08.2003 - 08.2005
- Participated in ongoing professional development opportunities to stay current on best practices within the mental health field.
- Improved client satisfaction by providing compassionate and empathetic support during therapy sessions.
- Maintained detailed case notes documenting each session''s progress while adhering to strict confidentiality guidelines.
- Safeguarded clients'' well-being by identifying and reporting signs of abuse or neglect to appropriate authorities.
- Provided crisis intervention services, effectively deescalating tense situations and ensuring client safety.
- Educated clients on coping strategies for managing symptoms of mental illness, promoting self-care practices for long-term wellbeing.
- Strengthened relationships between clients and their families by providing family counseling sessions focused on communication skills and conflict resolution techniques.
- Assisted clients in achieving personal goals through tailored therapeutic interventions and counseling techniques.
- Promoted a supportive environment for group therapy sessions, fostering open dialogue and active participation among clients.
- Facilitated successful transitions from inpatient care to outpatient services, ensuring continuity of care for clients during vulnerable periods.
- Encouraged client autonomy through the development of personalized coping mechanisms tailored to specific needs.
- Assisted in maintaining a clean and safe therapeutic environment, promoting a sense of comfort for clients during their treatment journey.
- Supported clients'' recovery by conducting regular progress assessments and adjusting treatment plans accordingly.
- Conducted thorough initial assessments of new clients, identifying key areas of concern to inform appropriate treatment planning.
- Enhanced client well-being by creating and implementing individualized mental health care plans.
- Increased client engagement by utilizing creative communication methods, such as art therapy, music therapy, or role-playing activities.
- Served as an advocate for clients, collaborating with external agencies to coordinate additional resources and support services when necessary.
- Contributed to the continuous improvement of mental health programs by offering constructive feedback on policies and procedures.
- Developed rapport with diverse clientele using cultural awareness and sensitivity towards each individual''s unique background and experiences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Encouraged patients to discuss experiences in group and individual settings.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Education
Psychology
Winston-Salem State University
Winston-Salem, NC05-2003
Skills
- Suicide risk assessment
- Multicultural competence
- Self-care promotion
- Autism spectrum support
- Individual counseling
- Goal setting assistance
- Behavioral assessment
- Group therapy facilitation
- Psychoeducation delivery
- Family therapy
- Mental health diagnosis
- Stress reduction strategies
- Sexual assault support
- Eating disorder treatment
- Obsessive-compulsive disorder treatment
- Grief counseling
- Personality disorder management
- Substance abuse treatment
- Anger management techniques
- Therapeutic alliance building
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Case documentation
- Decision-making
- Patient education
- Certified in CPR/AED
- Relationship building
- Clinical documentation
- Clinical interventions
- Clinical assessment
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Motivational interviewing
- Mental health evaluations
- Crisis intervention
- Interpersonal communication
- Cognitive behavioral therapy
- Continuous improvement
- Adaptability
- Written communication
- Mental health assessment
- Positive patient experiences
- Therapeutic interventions
- Clinical quality improvement
- Records management
- Problem-solving aptitude
- Psychological assessment
- Expertise in crisis intervention techniques
- Patient health education
- Skilled in intake interviewing
- Cultural Competency
- Case management
- Treatment Planning
- Case management proficiency
- Adolescent counseling
- Electronic medical record software
- Nonviolent crisis intervention
Accomplishments
- Supervised team of 15 staff members.
Certification
CPI, Dartmouth Healthcare - 6/25-6/27
- BLS, Montifiore Healthcare - 6/24/6/26
Timeline
Psychiatric Counselor
Dartmouth-Hitchcock Hospital Hampstead Hospital
04.2025 - Current
Psychiatric Technician
University of Rochester, Strong Memorial Hospital
09.2024 - 12.2024
Psychiatric Technician
Montifiore Medical Center Mount Vernon
03.2024 - 09.2024
Psychiatric Technician
Atrium Healthcare Behavioral Health Davidson
02.2023 - 02.2024
Psychiatric Technician
Eastern State Hospital
06.2022 - 12.2022
Substance Abuse Counselor
Lifeways North America
02.2022 - 05.2022
Psychiatric Technician
Novant Presbyterian Medical Center
12.2021 - 02.2022
Psychiatric Technician
Atrium Healthcare Behavioral Health Billingsley
12.2019 - 12.2021
Qualified Mental Health Specialist
Beyond Expectations LLC
04.2016 - 11.2020
Qualified Mental Health Specialist
Continuum Care
02.2013 - 03.2016
Intensive In-Home Qualified Professional
The Right Way Mental Health and Counseling Service
08.2006 - 03.2010
Qualified Mental Health Associate
Melange' Mental Health Services
08.2003 - 08.2005
Psychology
Winston-Salem State University
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