Alaysia Richardson-Batts
Charlotte
Summary
Dedicated customer service associate skilled in conflict resolution and technical support. Known for strong communication and critical thinking abilities, consistently meeting performance metrics while fostering positive customer relationships and driving service improvements.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Remote Customer Service Associate
Hatch
Charlotte
09.2023 - Current
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints using conflict resolution techniques.
- Processed orders and returns accurately through the company's system.
- Collaborated with team members to improve service quality and efficiency.
- Address customer quest regarding financial support
- Provide friendly accurate support, helping users understand product and benefits
Remote Claims Processing Specialist
Metlife
Charlotte
03.2022 - 09.2023
- Processed long-term disability with accuracy and attention to policy guidelines, managing client documentation and eligibility review
- Ensure timely decisions on claims, consistent meeting internal quality and turnaround target
- Collaborated cross-functional with underwriting, legal, and provider teams to resolve claim discrepancies promptly
Remote Technical Support Representative
Working Solutions
Charlotte
08.2020 - 09.2023
- Resolved customer inquiries through various communication channels.
- Documented customer interactions in the support ticketing system.
- Identified recurring issues and suggested process improvements.
Customer Service Representative
Target
Charlotte
03.2018 - 08.2019
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed sales transactions accurately using point-of-sale systems.
Education
Commonwealth High School
Charlotte, NCSome College (No Degree) - Medical Assistance
Southeastern College
Charlotte, NCSkills
- Customer support
- Order processing
- Claims management
- Technical troubleshooting
- Empathy and patience
- EMR systems
- Critical thinking
- Effective communication
Timeline
Remote Customer Service Associate
Hatch
09.2023 - Current
Remote Claims Processing Specialist
Metlife
03.2022 - 09.2023
Remote Technical Support Representative
Working Solutions
08.2020 - 09.2023
Customer Service Representative
Target
03.2018 - 08.2019
Commonwealth High School
Some College (No Degree) - Medical Assistance
Southeastern College