Alayna Heinline

While working in the tasting room at Grandfather, my duties included;

• Performing opening and closing duties
• Use POS system to process sales from customers
• Pre-make frozes, sangrias, and specialty seasonal drinks
• Answer any questions customers may have regarding our wines and the vineyard
• Assist customers in finding the perfect wine for them
• Answer any general wine questions from customers
• Make spritzers ordered by customers
• pouring and selling flights, glasses, and bottles
• Answering the phone
• Answering questions regarding our wine club
• Occasionally helping wash glasses
• Attend regular wine education trainings

Prime 21 is a private, members only, fine dining restaurant. I worked in different areas throughout my time at Prime.

For hosting, my job duties included:

• Answering questions regarding our memberships
• giving prospective members tours of the restaurant
• Answering the phone
• Making reservations
• Escorting members to the bar and to their table
• Assigning reservations to their tables before dinner service as well as making a print-out for the servers, bartenders, and kitchen to let them know who we have coming in, what time, and what table they will be going to
• Helping open and close the restaurants
• Cleaning duties

Back-server:

• Pour the members their water and serve them their wine and cocktails
• Help run food for the servers
• Un-mark the tables between courses and mark the tables to prepare for the next course
• Prepare the dishes in expo to ensure they are clean and presentable before being served to members ( making sure proper silverware is with the correct dishes, wiping down the edges of the plates to get rid of any fingerprints, etc)
• Buss tables after the tables have left
• Clearing dirty dishes and silverware between courses from tables
• Answer any questions our members may have regarding our menu items, wine, and cocktails

I have also taken tables on my own, trained behind the bar, cocktail served, and attended regular wine trainings and fine dining service trainings

While working as a sales associate at Boutique LP, My job duties included:

• Opening and closing the store
• Using a POs system to perform sales
• Answer the phone
• Unpack, steam, and price new items to be put out on the store floor
• Set up and reorganize displays
• Rearrange jewelry and clothing throughout the store to make them as presentable as possible
• Answer any questions customers may have and help them find the items they are looking for
• Change the outfits on the mannequins

I worked at the Bistro at Antler Hill Village at the Biltmore Estate. During my time there I worked a couple different positions.

Host:

• Make reservations for guests
• Answer any questions guests may have regarding the restaurant, the estate, or the history of the Vanderbilt family
• Assign reservations to tables, assign the tables to servers, and make a print-out for servers and the tables they will have during service
• Escort guests to their tables
• Pre-set tables for large parties

Bartender:

• Prep the bar for lunch and dinner service
• pre-open wines and set up the wine display
• Prep garnishes for the cocktails
• Memorize the drinks, the ingredients in them, and answer any questions regarding the drinks
• Make drinks not on the drink menu
• Clean
• Make the cocktails and pour the beer and wine as the orders come in and ensure the correct drinks are given to the correct servers

Additionally, I helped food run, buss tables, dishwash, and attend wine and food trainings