Alannah James
Huntersville,NC
Summary
Detail-oriented healthcare administrative professional with hands-on experience supporting Veterans Health Administration operations. Proven ability to collect, track, analyze, and report program and patient data; maintain compliance with VA, HIPAA, and OIG standards; and support interdisciplinary teams through accurate documentation, scheduling, and performance reporting.
Overview
9
9
years of professional experience
Work History
Nursing Assistant
Department of Veterans Affairs
02.2025 - Current
- Complete basic technical nursing procedures (in accordance with classroom instruction and correct clinical technical) for providing and monitoring direct patient care typical of the assigned unit. Also, participate in therapeutic individual and group activities; observes for changes in mental and/or physical status; and demonstrate correct interventions to restore or maintain patient welfare and safety.
- Measure and document patient intake and output, takes vital signs, measures height and weight, reports deviations timely and accurately.
- Provided direct nursing care to veterans requiring one-on-one assistance to ensure their safety and comfort.
- Provide a range of Veteran care and contribute to the completion of the nursing care plan.
- Perform direct care for complex Veterans; assist with ADLs (bathing; toileting; ambulation; feeding; positioning; oral hygiene care)
- Assisted in safely transporting and escorting veterans to medical appointments and diagnostic tests to ensure timely care.
- Make observations of subtle changes in resident's condition, i.e., behavior shifts, mood, skin coloring, appetite, etc. and take action accordingly within the NA's assigned role
- Provides the proper hand-off communication to the appropriate staff (CNAs, licensed staff, etc.). Answer and respond to call bells and phone calls to unit
- Utilize equipment to promote the veteran self-care, such as lift equipment, transfer equipment, AvaSure Telesitter monitoring, and Veteran Wandering System
- Provide assistance in Acute Care (Medical-Surgical, Float Pool, Emergency Department, etc)
Healthcare Tech
Atrium Health
08.2023 - 08.2024
- Maintained detailed and accurate electronic patient records, supporting data integrity and regulatory compliance.
- Assisted with patient census tracking, transfers, and discharges, ensuring timely updates to program and administrative data.
- Retrieved and compiled computerized data to support care coordination and operational reporting.
- Collaborated with interdisciplinary teams to support efficient workflows and accurate information sharing.
- Coordinated care and explained programs.
Certified Nursing Assistant/MUR/Student Intern
Novant Health
08.2021 - 12.2023
- Managed patient appointment scheduling, registration, and patient flow, supporting smooth administrative and program operations.
- Validated and updated patient demographics, verified insurance information, entered data accurately, and assisted with billing-related documentation.
- Coordinated patient consults to facilitate effective communication and care.
- Managed position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- Supported patient safety standards using the correct identification method, through the use of two forms of identification, name and date of birth.
- Interpreted and communicated requirements of scheduling directives and completed accurate scheduling responsibilities, assisted in training others.
- Review, answer and forward secure messages received from patients.
- Served as a key communication link between patients, clinical staff, and administrative teams.
- Maintained organized records and ensured adherence to healthcare policies and procedures.
- Screened & received phone calls in a courteous and timely manner, determined the nature of requests and provided the information desired using privacy rules.
- Developed and maintained effective and efficient communication with the patient, interdisciplinary team, other medical centers, as required, and other agencies in the interest of assisting with any patient communication.
- Supported administrative and program operations through data entry, recordkeeping, and scheduling activities.
- Extracted medical information from electronic records when requested. Assisted with data analysis and reporting to support quality improvement initiatives.
- Helped organize and track program activities, contributing to performance improvement efforts.
- Gained exposure to healthcare administrative processes, compliance requirements, and program oversight.
Certified Nursing Assistant
Olde Knox Commons
07.2017 - 08.2022
- Maintained accurate patient records and documentation to ensure compliance with clinical and administrative standards.
- Coordinated sending, receiving, and routing medical records.
- Monitored patient status and reported changes to ensure timely intervention by appropriate staff.
- Communicated effectively with patients, families, and care teams to support service quality and satisfaction.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC08-2023
Skills
Program & Administrative Support Data Collection, Tracking & Reporting Performance Measures & Trend Analysis Electronic Health Records (EHR) Management (VA-compliant) Patient Census & Documentation Management Scheduling, Coordination & Records Management Quality Improvement & Performance Improvement Support Customer Service & Professional Communication Microsoft Office Suite, Outlook, Excel, Vista, CPRS, HIPAA, Release of Information, VA policies & Procedures Compliance
Timeline
Nursing Assistant
Department of Veterans Affairs
02.2025 - Current
Healthcare Tech
Atrium Health
08.2023 - 08.2024
Certified Nursing Assistant/MUR/Student Intern
Novant Health
08.2021 - 12.2023
Certified Nursing Assistant
Olde Knox Commons
07.2017 - 08.2022
Bachelor of Science - Healthcare Management
Winston-Salem State University