Alana Vargas
Charlotte
Summary
Bilingual, detail-oriented, and results-driven Executive Assistant with over 8 years of experience supporting senior-level executives in fast-paced corporate environments. Skilled in managing complex calendars, coordinating travel, preparing reports, and serving as the communication hub of the executive office. Known for maintaining confidentiality, improving office efficiency, and enabling leadership to focus on strategic priorities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Support Specialist
Belmont Capital Advisors
11.2024 - 07.2025
- Provided technical support for software applications, resolving issues efficiently to enhance user experience.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Developed training materials and conducted sessions to enhance team knowledge on system updates and best practices.
- Analyzed support tickets to identify trends, recommending process improvements that enhanced response times.
- Maintained Confidentiality of sensitive documents and communications
Administrative Support Specialist II
Gaston County
04.2022 - 01.2023
- Managed all aspects of office correspondence, including phone, email, mail, and fax.
- Provided daily support to colleagues and staff, assisting with various tasks as needed.
- Maintained meticulous filing systems and performed data entry tasks with accuracy.
- Cultivated strong client relationships by delivering timely responses and exceeding expectations.
- Implemented improvements in operations, communication, and recordkeeping for enhanced efficiency.
- Coordinated meetings and appointments for multiple calendars, ensuring strategic alignment.
Youth Development Professional
Boys & Girls Clubs of Greater Gaston
06.2021 - 10.2021
- Supervised and engaged youth in various activities, ensuring a safe and supportive environment.
- Facilitated goal-setting sessions and provided academic support through tutoring and homework assistance.
- Organized and conducted therapy sessions, promoting emotional well-being.
- Managed a large group of youth, fostering security and positive interactions.
- Provided one-on-one mentorship to at-risk youth in order to encourage positive behavior change.
- Collaborated with other professionals to develop comprehensive strategies for addressing disruptive behaviors among adolescents.
Nurse Aide I
Caromont Health-Courtland Terrace
08.2018 - 05.2021
- Aided in daily living activities by dressing, grooming, bathing, and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained best-in-class standards for individualized care in twenty-bed unit by continuously checking in with patients and families and quickly providing care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Provided total hygiene care to fifteen patients per shift by assisting with skincare, bathing, and toileting.
Caregiver, Senior
Home Instead, Care
03.2017 - 04.2018
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of up to two residents per shift.
- Used company software and databases to maintain records of services performed and patient conditions.
- Established programs for clients.
Assistant Clerk
Pediatric & Family Behavioral Health PLLC Dr. David, MD, Dr, Luis Betancourt M.D
05.2016 - 08.2016
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared meeting rooms and materials and recorded important information.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction.
- Scheduled three meetings per week and managed calendars.
Education
High School Diploma -
Hunter Huss High School
06-2015
Diploma - Technical
My Computer Career- Arling
06-2024
Skills
- Client engagement
- Experience with database and client systems
- Multi-Line Telephone Systems
- Business Correspondence
- Skilled in prioritizing responsibilities
- Confidential information safeguarding
- Administrative assistance
- Efficient file management practices
- Appointment management
- Multitasking and Time Management
- Team Collaboration
- Customer relationship management
- Support services
- Remote troubleshooting
- Client support
- Problem-solving expertise
Certification
- Microsoft word
- Microsoft office
- Customer service Bilingual- Spanish
- Cash Handling
- Processing Transactions
- Problem Management
- Written and Verbal Communication
- Nurse Aid I
LANGUAGES
Spanish Bilingual
Timeline
General Support Specialist
Belmont Capital Advisors
11.2024 - 07.2025
Administrative Support Specialist II
Gaston County
04.2022 - 01.2023
Youth Development Professional
Boys & Girls Clubs of Greater Gaston
06.2021 - 10.2021
Nurse Aide I
Caromont Health-Courtland Terrace
08.2018 - 05.2021
Caregiver, Senior
Home Instead, Care
03.2017 - 04.2018
Assistant Clerk
Pediatric & Family Behavioral Health PLLC Dr. David, MD, Dr, Luis Betancourt M.D
05.2016 - 08.2016
High School Diploma -
Hunter Huss High School
Diploma - Technical
My Computer Career- Arling