Alana Rathbun
Salisbury,NC
Summary
Dedicated DMV Title Clerk with expertise in document verification and title processing. Proven ability to enhance customer satisfaction through effective communication and timely resolution of inquiries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DMV Title Clerk
Tina Corriher
Salisbury, NC
05.2022 - Current
- Maintained accurate records of titles and registrations using DMV software systems.
- Processed vehicle title applications efficiently, ensuring compliance with state regulations.
- Reviewed and corrected discrepancies in title documents to prevent processing delays.
- Assisted customers in understanding title transfer requirements, enhancing overall service satisfaction.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Customer Service Representative
NC Farm Bureau Mutual Insurance
Salisbury, NC
10.2018 - 03.2022
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving strategies.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty to the organization.
- Managed claims processing, ensuring accuracy and timely resolution of customer requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
East Rowan
Salisbury, NC06.2006
Skills
- Title processing
- Document verification
- Vehicle registration
- Attention to detail
- Application processing
- Deadline management
- Money handling
- Office administration
- Multitasking skills
- Reliability
- Organizational abilities
- Payment processing
- Active listening
- Verbal communication
- Teamwork
- Process improvement
Certification
- Notary Public
- CPR/ Wilderness Survival Training
- NCAP Trained
- Safeguarding Youth Trained
Timeline
DMV Title Clerk
Tina Corriher
05.2022 - Current
Customer Service Representative
NC Farm Bureau Mutual Insurance
10.2018 - 03.2022
High School Diploma -
East Rowan