Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alan Soto Balladares

Troutman

Summary

Resourceful professional with experience in customer service and team dynamics. Known for strong communication and problem-solving skills, contributing to enhanced customer satisfaction and operational success.

Overview

5
5
years of professional experience

Work History

Gas Station Attendant

Bj's Wholesale Club
Mooresville
08.2025 - Current
  • Maintained fuel dispensers, ensuring optimal functionality to support safe and efficient operations.
  • Assisted customers with fuel purchases, providing information on services to enhance their experience.
  • Conducted routine safety checks to uphold compliance with regulations.
  • Addressed customer concerns and resolved issues promptly, contributing to a positive service environment.

Front End Lead Supervisor

Bj's Wholesale Club
Mooresville
01.2025 - 08.2025
  • Supervised daily operations of front end team to deliver exceptional customer service.
  • Monitored workflow to enhance efficiency and minimize wait times.
  • Conducted performance evaluations for front end associates regularly.
  • Maintained and met weekly metrics by reinforcing standards with each team member.

Lumber Sales Associate

Lowe's
Winston-Salem
05.2024 - 08.2024
  • Guided customers in product selection and offered expert advice on lumber types to ensure informed purchasing decisions.
  • Addressed customer inquiries and complaints, improving overall shopping experience and customer satisfaction.
  • Educated customers on lumber types, grades, and sizes to facilitate informed choices and enhance product understanding.

Front End Team Member

Sam's Club
Winston-Salem
11.2022 - 01.2023
  • Operated cash register, processing customer transactions to enhance service speed.
  • Collaborated with team members to maintain operational efficiency during peak hours.
  • Resolved issues with front-end components, improving user experience.

Front End Team Member

Bj's Wholesale Club
Mooresville
11.2020 - 07.2022
  • Resolved issues with front-end application components, enhancing user experience and functionality.
  • Maintained front-end standards by consistently meeting weekly performance metrics.
  • Processed customer transactions at cash register, ensuring smooth and accurate service.

Education

Associate of Applied Science - Computer Engineering Technologies

Forsyth Technical Community College
Winston-Salem, NC
05-2024

Skills

  • Customer service
  • Effective communication
  • Time management
  • Multitasking
  • Conflict resolution
  • Team supervision
  • Performance evaluation

Accomplishments

Star of the Month - September 2021

Timeline

Gas Station Attendant

Bj's Wholesale Club
08.2025 - Current

Front End Lead Supervisor

Bj's Wholesale Club
01.2025 - 08.2025

Lumber Sales Associate

Lowe's
05.2024 - 08.2024

Front End Team Member

Sam's Club
11.2022 - 01.2023

Front End Team Member

Bj's Wholesale Club
11.2020 - 07.2022

Associate of Applied Science - Computer Engineering Technologies

Forsyth Technical Community College
Alan Soto Balladares