Resourceful professional with experience in customer service and team dynamics. Known for strong communication and problem-solving skills, contributing to enhanced customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Gas Station Attendant
Bj's Wholesale Club
Mooresville
08.2025 - Current
Maintained fuel dispensers, ensuring optimal functionality to support safe and efficient operations.
Assisted customers with fuel purchases, providing information on services to enhance their experience.
Conducted routine safety checks to uphold compliance with regulations.
Addressed customer concerns and resolved issues promptly, contributing to a positive service environment.
Front End Lead Supervisor
Bj's Wholesale Club
Mooresville
01.2025 - 08.2025
Supervised daily operations of front end team to deliver exceptional customer service.
Monitored workflow to enhance efficiency and minimize wait times.
Conducted performance evaluations for front end associates regularly.
Maintained and met weekly metrics by reinforcing standards with each team member.
Lumber Sales Associate
Lowe's
Winston-Salem
05.2024 - 08.2024
Guided customers in product selection and offered expert advice on lumber types to ensure informed purchasing decisions.
Addressed customer inquiries and complaints, improving overall shopping experience and customer satisfaction.
Educated customers on lumber types, grades, and sizes to facilitate informed choices and enhance product understanding.
Front End Team Member
Sam's Club
Winston-Salem
11.2022 - 01.2023
Operated cash register, processing customer transactions to enhance service speed.
Collaborated with team members to maintain operational efficiency during peak hours.
Resolved issues with front-end components, improving user experience.
Front End Team Member
Bj's Wholesale Club
Mooresville
11.2020 - 07.2022
Resolved issues with front-end application components, enhancing user experience and functionality.
Maintained front-end standards by consistently meeting weekly performance metrics.
Processed customer transactions at cash register, ensuring smooth and accurate service.
Education
Associate of Applied Science - Computer Engineering Technologies
Forsyth Technical Community College
Winston-Salem, NC
05-2024
Skills
Customer service
Effective communication
Time management
Multitasking
Conflict resolution
Team supervision
Performance evaluation
Accomplishments
Star of the Month - September 2021
Timeline
Gas Station Attendant
Bj's Wholesale Club
08.2025 - Current
Front End Lead Supervisor
Bj's Wholesale Club
01.2025 - 08.2025
Lumber Sales Associate
Lowe's
05.2024 - 08.2024
Front End Team Member
Sam's Club
11.2022 - 01.2023
Front End Team Member
Bj's Wholesale Club
11.2020 - 07.2022
Associate of Applied Science - Computer Engineering Technologies