Alan Ponce
Dudley
Summary
Dynamic customer service professional with experience at Walgreens, adept at resolving complex billing issues and enhancing customer satisfaction. Skilled in incident response and problem-solving, I foster strong relationships through personalized support while maintaining composure in high-pressure situations. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
Goldsboro
02.2023 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided top quality control and eliminated downtime to maximize revenue.
Stock Team Member
Walmart
Mt.Olive
02.2022 - 11.2022
- Reported any issues with damaged goods or incorrect shipments to management team immediately upon discovery.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Replenished items to maintain stock availability.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Collaborated with other team members to ensure proper placement of new merchandise.
Education
Cybersecurity - Information Technology
Wayne Community College
Goldsboro, NC01-2026
High School Diploma -
Southern Wayne High School
Dudley 06-2024
Skills
- Incident response
- Vulnerability assessment
- Customer service
- Technical support
- Product knowledge
- Calm demeanor
- Problem solving
Timeline
Customer Service Representative
Walgreens
02.2023 - Current
Stock Team Member
Walmart
02.2022 - 11.2022
Cybersecurity - Information Technology
Wayne Community College
High School Diploma -
Southern Wayne High School
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