Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Timeline
Generic

Alan GarciaMunoz

Gastonia

Summary

Dynamic professional with extensive experience at Amazon, specializing in technical troubleshooting and conflict resolution. Recognized for innovative problem-solving skills that enhance team performance and operational outcomes. Bilingual in Spanish and English, with a strong ability to build relationships and prioritize tasks effectively. Committed to maintaining safety protocols and contributing to organizational success in diverse environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Amazon Jam Clear

Amazon
Gastonia
11.2023 - Current
  • Well-informed and practiced in photo eye sensors and jams - conveyor slam, induct, and rebin stations.
  • Trained In Afe Pack Side and Sort Side For jam clear
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of Associates promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.

Clerk

QT
Gastonia
04.2023 - 11.2025
  • Processed customer transactions efficiently at convenience store.
  • Managed inventory levels and restocked shelves regularly.
  • Assisted customers with inquiries and provided product information.
  • Maintained cleanliness and organization of store areas daily.
  • Operated point-of-sale systems accurately during peak hours.
  • Collaborated with team members to improve service delivery.
  • Handled cash and balanced registers at end of shifts.
  • Implemented safety protocols to ensure a secure environment.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Utilized computer software programs to create reports, labels, forms.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Scanned documents into digital formats ensuring accuracy of content.

Education

High School Diploma -

Hunter Huss Highschool
Gastonia, NC
05-2023

Skills

  • Bilingual
  • Equipment maintenance
  • Conflict resolution
  • Communication skills
  • Written communication
  • Critical thinking
  • Relationship building
  • FLUENT IN Spanish and English
  • Jam clearing
  • Technical troubleshooting
  • Inventory management
  • Point-of-sale operation
  • Data entry
  • PPE compliance
  • Team collaboration
  • Problem solving
  • Task prioritization
  • Performance improvement
  • Safety protocols

Affiliations

  • Working on achieving balance activeness and providing for my family showing anything is possible as long as you work for it.

Languages

English
Professional
Spanish
Professional

Certification

  • Certified profitable Day Trader

Accomplishments

Being able to become.a PG

Timeline

Amazon Jam Clear

Amazon
11.2023 - Current

Clerk

QT
04.2023 - 11.2025

High School Diploma -

Hunter Huss Highschool

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Alan GarciaMunoz