Alaja Day
Fayetteville,NC
Summary
Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Additional experience in Customer Service and Collections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Cape Fear Valley Medical Center (Nephrology Unit)
2023.04 - Current
- Obtain vital signs before after hemodialysis and Q4
- Assist with permacath care for dialysis patients
- document intake and output
- Q2 repositioning
- obtain patients weight and blood sugar checks before meals
- Assist with activities of daily living
- place electrodes on patients to connect to telemetry for heart monitoring.
- answer call lights promtly
Customer Service Representative
GC Services Call Center
2023.02 - 2024.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
CNA - Certified Nursing Assistant
ConnectRN LLC, PRN Agency
2022.11 - 2023.04
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
Shift Key LLC, PRN Agency
2022.05 - 2022.11
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
concordia health life plan
2022.03 - 2022.05
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
Windsor Nursing and Rehabilitation Center of Duval
2022.01 - 2022.03
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
Morada Senior Living
2021.06 - 2022.01
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
Rosewood retirement home
2021.01 - 2021.06
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
Woodland Manor Nursing and Rehabilitation
2019.11 - 2020.05
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
Amada Senior Care
2019.08 - 2019.11
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
CNA - Certified Nursing Assistant
The Ambassador Assisted Living & Memory Care
2019.02 - 2019.08
- Turning or moving patients, Gathering medical supplies, Bathing patients, Grooming patients by brushing their hair, teeth, shaving them, etc., Feeding patients and documenting their food and liquid intake, Checking vital signs such as blood pressure and heart rate, Answering patient calls, Documenting information, Cleaning rooms and bed linens
Education
High school diploma - Healthcare
Guthrie Job Corps Center
12.2019
Skills
- Natural problem solving
- Strong interpersonal communication skills
- Patience
- Perseverance and motivated
- Active listening and ability to work under pressure
- Patient Safety Management
- Adaptable
- Empathetic
Certification
- CNA
- CPR/First Aid
Timeline
CNA
Cape Fear Valley Medical Center (Nephrology Unit)
2023.04 - Current
Customer Service Representative
GC Services Call Center
2023.02 - 2024.04
CNA - Certified Nursing Assistant
ConnectRN LLC, PRN Agency
2022.11 - 2023.04
CNA - Certified Nursing Assistant
Shift Key LLC, PRN Agency
2022.05 - 2022.11
CNA - Certified Nursing Assistant
concordia health life plan
2022.03 - 2022.05
CNA - Certified Nursing Assistant
Windsor Nursing and Rehabilitation Center of Duval
2022.01 - 2022.03
CNA - Certified Nursing Assistant
Morada Senior Living
2021.06 - 2022.01
CNA - Certified Nursing Assistant
Rosewood retirement home
2021.01 - 2021.06
CNA - Certified Nursing Assistant
Woodland Manor Nursing and Rehabilitation
2019.11 - 2020.05
CNA - Certified Nursing Assistant
Amada Senior Care
2019.08 - 2019.11
CNA - Certified Nursing Assistant
The Ambassador Assisted Living & Memory Care
2019.02 - 2019.08
High school diploma - Healthcare
Guthrie Job Corps Center
- CNA
- CPR/First Aid
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