Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alaina Burgers

Fayetteville

Summary

Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.

Overview

2
2
years of professional experience

Work History

Property Manager

Carlson Bay Owner LLC
Fayetteville
02.2023 - Current
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Built relationships with service vendors and submitted associated billing statements.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Handled resident complaints and expedited maintenance requests.
  • Compiled and conveyed operational and financial data to regional manager.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Exercised direct supervision over property staff.
  • Prepared and submitted monthly tenant visit logs.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Facilitated tenant paperwork processing and verification.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Managed all maintenance requests from tenants in a timely manner.

Education

Some College (No Degree) - Study of Law

Central Carolina Community College
Sanford, NC

Skills

  • Work order monitoring
  • Tenant relations
  • Lease administration
  • Property accountability
  • Accounting operations
  • Skilled multi-tasker
  • Unit vacancies
  • Tenant and eviction laws
  • Preventive Maintenance
  • Staff management
  • Property management
  • Eviction notices
  • Lease renewals
  • Property inspections
  • Contract negotiation
  • Rent collection
  • Fair housing compliance
  • Eviction procedures
  • Vendor management
  • Property tours and inspections
  • Exceptional oral and written communication skills
  • Occupancy management
  • Property marketing and promotion
  • Payment collection

Timeline

Property Manager

Carlson Bay Owner LLC
02.2023 - Current

Some College (No Degree) - Study of Law

Central Carolina Community College

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Alaina Burgers