Alaiha Mosley
Charlotte
Summary
Experienced professional with a proven track record of delivering exceptional results as a top seller. Consistently exceeds sales targets and drives revenue growth. Recognized for outstanding customer service and building strong client relationships, resulting in high client satisfaction and a high rate of return business. Receives numerous client recommendations for ability to understand their needs and provide tailored solutions. Committed to delivering excellence and contributing to the success of any organization.
Overview
9
9
years of professional experience
Work History
Sales Associate
Tmobile
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Receptionist
Diverse Tax & Accounting Services
01.2016 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist
W JPT Beauty Bar
09.2021 - 01.2023
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
Intern
White Castle Home
09.2017 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
High School Diploma -
Central Crossing High School
Grove City, OH05.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Relationship building
- Money handling
- Verbal/written communication
- Conflict resolution
Timeline
Sales Associate
Tmobile
09.2023 - Current
Receptionist
W JPT Beauty Bar
09.2021 - 01.2023
Intern
White Castle Home
09.2017 - 05.2019
Receptionist
Diverse Tax & Accounting Services
01.2016 - 08.2024
High School Diploma -
Central Crossing High School
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