Eugenia Byass
Jacksonville
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Mess Hall Attendant
Coastal Enterprises
Jacksonville
07.2020 - Current
- Company Overview: Coastal Enterprises has served our communities with the clear mission to develop and maintain training and employment opportunities for persons with disabilities.
- Set up, restock, and tear down buffets. Ensure buffet items are maintained at proper temperature and freshness; confer with appropriate personnel if temperature/freshness is outside established guidelines, and act as directed.
- Clear and set dining room tables; serve water, coffee, and other beverages; provide menu item information and recommendations.
- Check customer identification to verify age requirements for alcohol purchases.
- Notify the supervisor of customers appearing visibly intoxicated.
- Keep condiment containers cleaned and filled. Maintain side work areas in a stocked, clean, and orderly condition.
- Gather, prioritize, set up, and deliver room service menu orders. Collect trays and dishes from guest rooms, separate dishes, glasses, silverware, etc.
- Maintain a dining area in a clean and orderly condition. Dust and polish furniture and fixtures; dry and polish silverware; ensure all dishware, glassware, serving and dining utensils, chafing dishes, linens, etc. are properly cleaned prior to service; perform other cleaning tasks as assigned.
- Report unusual conditions to the supervisor or individual in charge of the dining area.
- Coastal Enterprises has served our communities with the clear mission to develop and maintain training and employment opportunities for persons with disabilities.
Mess Hall Attendant
Global Food Service
Jacksonville
01.2019 - 07.2020
- Company Overview: Custom recipe and co-packing and manufacturing divisions help restaurant chains centralize the production of their own proprietary recipes.
- Set up, restock, and tear down buffets. Ensure buffet items are maintained at proper temperature and freshness; confer with appropriate personnel if temperature/freshness is outside established guidelines, and act as directed.
- Clear and set dining room tables; serve water, coffee, and other beverages; provide menu item information and recommendations.
- Check customer identification to verify age requirements for alcohol purchases.
- Notify the supervisor of customers appearing visibly intoxicated.
- Keep condiment containers cleaned and filled. Maintain side work areas in a stocked, clean, and orderly condition.
- Gather, prioritize, set up, and deliver room service menu orders. Collect trays and dishes from guest rooms, separate dishes, glasses, silverware, etc.
- Maintain a dining area in a clean and orderly condition. Dust and polish furniture and fixtures; dry and polish silverware; ensure all dishware, glassware, serving and dining utensils, chafing dishes, linens, etc. are properly cleaned prior to service; perform other cleaning tasks as assigned.
- Report unusual conditions to the supervisor or individual in charge of the dining area.
- Custom recipe and co-packing and manufacturing divisions help restaurant chains centralize the production of their own proprietary recipes.
Customer Service Representative
Elite Water Systems
Jacksonville
06.2017 - 01.2019
- Company Overview: Company mission is to create and deliver easy access to the best indoor health and wellness solutions for air and water.
- Providing introductory information to new customers.
- Ensuring that customers are satisfied with products or services.
- Following up with clients or customers to check that they're still satisfied with any purchases.
- Letting customers or clients know about additional products or services.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Escalating queries and concerns.
- Troubleshooting common issues with a product or service.
- Working with a team of CSRs and other departments to find appropriate solutions.
- Company mission is to create and deliver easy access to the best indoor health and wellness solutions for air and water.
Nanny
Self-Employed
Jacksonville
05.2016 - 06.2018
- Company Overview: Personal business assisting the parents within the community with house chores and taking care of their children.
- Certified in Cardiopulmonary Resuscitation.
- Provides customized and personalized childcare for their children in their home.
- Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children.
- Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop.
- Keeps the children's areas neat and tidy and does the children's laundry.
- Transports children to and from activities, grocery shops for the children, and plans the children's daily schedule.
- May include additional household tasks, such as cleaning, cooking, housekeeping, and laundry.
- Personal business assisting the parents within the community with house chores and taking care of their children.
Server/Line Cook
Roxy's Caribbean Restaurant
Jacksonville
08.2014 - 10.2015
- Company Overview: Locally owned and family operated restaurant, giving a taste of the Caribbean to the community.
- Take food and drink orders from customers accurately and with a positive attitude.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
- Assisting with stocking and setting up the kitchen stations.
- Preparing food includes cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks.
- Plating prepared foods based on the senior chef's guidance.
- Working with servers to ensure that orders are completed according to request and on time.
- Washing and cleaning the kitchen and cooking utensils and storing the equipment at the end of shifts.
- Ensuring that the kitchen operation procedures and hygiene meet food safety standards and regulations.
- Locally owned and family operated restaurant, giving a taste of the Caribbean to the community.
Education
Phlebotomy Technician Certificate -
CaringforLife:HealthcareEducation
Jacksonville, NC03.2023
Associate in Art -
CoastalCarolinaCommunityCollege
Jacksonville, NC05.2019
High School Diploma - Health Science Academy
JacksonvilleHighSchool
Jacksonville, NC06.2017
Skills
- Customer identification
- Customer service
- Team collaboration
- Specimen collection
- Venipuncture techniques
- Problem solving
- Health and safety
- Blood collection
- Communication
- Patient support
Hobbies and Interests
- Youth Leader, 01/01/13, Current, I organize different programs for youths within the community. First it started at Unity Christian Life Center and Apostolic Church of God. Later I decided to share my knowledge and love for others, to all in the community not only through work, but also by helping those in need!
- Volunteer, Onslow Memorial Hospital, 06/01/15, 07/31/15, I was a part of the Candy Strike Summer Volunteering Program. I assisted in helping the Certified Nursing Assistant with patients. I also worked in the Neonatal (Mother-Baby) department assisting with feeding, soothing, and changing the infants.
- Volunteer, Community Bake Sale, 08/01/16, 07/31/18, I used to bake goods for the community in order to build a family-like community. Goods included: cupcakes, cookies, full-size cakes, pies, truffles, and other desserts. Prices were just enough to replenish the ingredients, but I enjoyed giving back to the community and watching everyone enjoy the snacks together.
Timeline
Mess Hall Attendant
Coastal Enterprises
07.2020 - Current
Mess Hall Attendant
Global Food Service
01.2019 - 07.2020
Customer Service Representative
Elite Water Systems
06.2017 - 01.2019
Nanny
Self-Employed
05.2016 - 06.2018
Server/Line Cook
Roxy's Caribbean Restaurant
08.2014 - 10.2015
Phlebotomy Technician Certificate -
CaringforLife:HealthcareEducation
Associate in Art -
CoastalCarolinaCommunityCollege
High School Diploma - Health Science Academy
JacksonvilleHighSchool