Akim Garvin
Holly Springs
Summary
Professional with experience in route assignment and emergency response, effectively managing logistics to meet customer needs. Demonstrated ability to analyze data for daily reporting on response times and call volumes, ensuring compliance with safety regulations during transport of hazardous materials. Skilled in conflict resolution and customer service, addressing service issues and delays while maintaining accurate records of cargo and vehicle maintenance. Adaptable in high-pressure situations, successfully managing unexpected emergencies and route changes with professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher/Driver Specialist
Bright motion
Charlotte
05.2024 - 05.2025
- Assigned drivers to appropriate routes based on customer needs.
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
OTR Truck Driver
Marten Transport
Colonial Heights
04.2023 - 04.2024
- Provided customer service by informing them of delivery times or any delays that may occur during transit.
- Ensured proper handling of hazardous materials during transport.
- Loaded and unloaded freight in a safe and timely manner.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Hooked and unhooked trailers from tractor and converter dollies.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
CDL A OTR Truck Driver
U.S Express Trucking
Charlotte
09.2019 - 03.2023
- Ensured that all cargo was properly secured in the trailer prior to departure.
- Monitored weather conditions along routes to ensure safe travel conditions.
- Provided courteous customer service when delivering goods at customer locations on time.
- Inspected trucks for defects before and after each trip and reported issues promptly.
Education
Trade - Driving
Road Masters Driving School
Dunn, NC10-2019
High School Diploma -
Grand Street High School
Brooklyn, NY06-2012
Skills
- Route assignment
- Emergency response
- Data analysis
- Customer service
- Hazardous materials handling
- Problem solving
- Effective communication
- Safety compliance
- Adaptability
- Data reporting
- Conflict resolution
- Attention to detail
- Microsoft teams
Certification
- Tanker endorsement
- Hazmat endorsement
Timeline
Dispatcher/Driver Specialist
Bright motion
05.2024 - 05.2025
OTR Truck Driver
Marten Transport
04.2023 - 04.2024
CDL A OTR Truck Driver
U.S Express Trucking
09.2019 - 03.2023
Trade - Driving
Road Masters Driving School
High School Diploma -
Grand Street High School