Akia Pratt
Garner
Summary
Experienced professional dedicated to delivering exceptional results and collaborating effectively within teams. Adaptable to changing needs, ensuring reliability and success in all endeavors. Skilled in communication, problem-solving, and customer relations, with a focus on achieving impactful outcomes. Recognized for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
5
5
years of professional experience
Work History
Employee Relation Representative
John Deere Turf Care
01.2023 - 10.2023
- Managed end-to-end HR operations in a manufacturing environment, including employee relations, staffing, benefits, training, and compliance.
- Partnered with leadership on workforce planning, policy interpretation, and performance management to align HR strategy with business goals.
- Led DEI initiatives and employee development programs to enhance engagement and build inclusive career pathways.
- Leveraged HRIS tools and analytics to streamline processes, ensure compliance, and inform decision-making.
- Delivered hybrid training and onboarding programs to support both hourly and salaried employees.
- Resolved employee concerns and customer-facing issues quickly and professionally, fostering a positive workplace culture.
- Supported staffing across multiple functions, ensuring smooth transitions and readiness for organizational scale and change.
- Administered disciplinary actions with consistency and adherence to policy, maintaining legal and procedural integrity.
Government Sales Auditor
John Deere
09.2018 - 01.2023
- Served as the primary liaison between cross-functional teams (Sales, Contract Management, IT, Finance) and external customers, ensuring alignment on contract terms, migrations, and billing processes.
- Led comprehensive audits of customer profiles, purchase orders, and contract terms, identifying discrepancies and implementing solutions to improve accuracy and compliance within Verizon’s systems.
- Managed order processing workflows from quoting to invoicing, ensuring seamless integration with Verizon’s platforms while maintaining billing integrity and meeting customer expectations.
- Collaborated with internal teams to address audit findings, reconcile discrepancies, and streamline the migration process, driving operational efficiency and cross-department alignment.
- Utilized data analysis to identify opportunities for process optimization, delivering actionable insights to enhance system accuracy and reduce errors in contract and billing workflows.
- Provided regular audit reports to senior leadership, highlighting key findings, trends, and recommendations for improvements in contract compliance, operational processes, and customer experience.
- Developed strong customer relationships, proactively addressing issues and ensuring that all contractual obligations were met in a timely manner, contributing to long-term account health.
- Facilitated training sessions for internal teams and external partners to ensure alignment on system updates, policy changes, and best practices, fostering a culture of continuous improvement.
Contract Administrator Assistant Special Project
John Deere
06.2018 - 08.2018
- Reviewed and validated contract data in DealerPath, ensuring accuracy and compliance with company standards while confirming contract status with legal teams.
- Uploaded and managed contract documents within the Total Contract Management (TCM) database, ensuring proper documentation and seamless communication with legal for status confirmation.
- Maintained and tracked active contracts by collaborating with Contract Administrators to verify status, ensuring contracts remained current and compliant throughout their lifecycle.
- Developed and implemented an organized filing system for contract documentation, ensuring easy access and streamlined management of active contracts.
- Enhanced job knowledge and professional skills by actively participating in educational opportunities, staying up-to-date with industry trends and best practices.
Education
Bachelor of Science - Business Management
North Carolina Agricultural and Technical State University
Greensboro, NC12.2017
Skills
- Microsoft Office
- SAP Easy Access Systems: PCC, PHR, PSR
- SECOR
- Talent Central
- HOST
- CRM
- Microsoft Excel
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Sales support
- Contract negotiations
- Excellent communication
- Attention to detail
- Time management
Timeline
Employee Relation Representative
John Deere Turf Care
01.2023 - 10.2023
Government Sales Auditor
John Deere
09.2018 - 01.2023
Contract Administrator Assistant Special Project
John Deere
06.2018 - 08.2018
Bachelor of Science - Business Management
North Carolina Agricultural and Technical State University
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