Akia Jones
Charlotte,NC
Summary
A Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Committed to ensuring exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hair Stylist
Divinely Beautiful
06.2025 - Current
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered 20 phone calls and emails to schedule client appointments.
Assistant Program Manager
Stable Living LLP
02.2023 - 06.2025
- Monitored programming schedules, conformance to guidelines and quality.
- Oversaw staff schedules and assignments to handle programming demands.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Assisted with daily living needs such as, Medication Reminders, Hygiene, and Cleaning.
- Transported 4 clients to and from appointments
- Oversaw the client's finances and helped them budget efficiently.
Hair Stylist
Divinely Beautiful
06.2017 - 02.2023
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed over 20 loyal following of clients by providing high-quality services.
- Offered professional cuts, color services and extensions to salon customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Customer Service Representative
Exact Sciences
03.2016 - 08.2016
- Excel, Email, Faxing, and Data Entry
- Responded to 50 or more customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Resident Assistant
ComforCare
10.2015 - 12.2015
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment for 10 clients.
Resident Assistant
Helping Hands
10.2014 - 02.2015
- I assisted 6 residents with their daily routines; Medicine passing, feeding, bathing, daily exercises, and I kept them company.
- CBRF- Medicine Passing
- CBRF-Fire and Safety
- CBRF-First Aid
- CBRF-Standard Precautions
- Foyer Lift
Resident Assistant
Fiscal Assistance
10.2014 - 01.2015
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
Customer Service
Carolina Beauty
01.2011 - 03.2013
- Cashier, received payments for merchandise.
- Assisted customers with all their questions and concerns.
- Took inbound and some outbound calling.
- Made sure Inventory was accurate and ordered all new shipments
- Maintained a clean and presentable work environment.
Inventory Specialist
Accurate Inventory
03.2012 - 08.2012
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
Cashier
Foodlion
06.2010 - 01.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Issue trading stamps, and redeem food stamps and coupons.
- Resolve customer complaints.
- Cash checks for customers.
Education
High School Diploma - Diploma
West Mecklenburg High School
Charlotte, NC01.2011
Skills
- Microsoft Word (10 years)
- Healthcare (2 years)
- Appointment scheduling (2 years)
- Punctuality and reliability (10 years)
- Customer Service (10 years)
- Communication Skills (10 years)
- Microsoft Powerpoint (10 years)
Certification
- Bartending Certificate
- October 2017 to Present
- ABC Bartending License
Timeline
Hair Stylist
Divinely Beautiful
06.2025 - Current
Assistant Program Manager
Stable Living LLP
02.2023 - 06.2025
Hair Stylist
Divinely Beautiful
06.2017 - 02.2023
Customer Service Representative
Exact Sciences
03.2016 - 08.2016
Resident Assistant
ComforCare
10.2015 - 12.2015
Resident Assistant
Helping Hands
10.2014 - 02.2015
Resident Assistant
Fiscal Assistance
10.2014 - 01.2015
Inventory Specialist
Accurate Inventory
03.2012 - 08.2012
Customer Service
Carolina Beauty
01.2011 - 03.2013
Cashier
Foodlion
06.2010 - 01.2011
High School Diploma - Diploma
West Mecklenburg High School