AKERA GUNN
Charlotte
Summary
Case-management and employment-services professional with 20+ years of experience coordinating services, maintaining policy-compliant records, and advancing job placement and retention. Adept at training/overseeing service providers, engaging employers and community resources, adjusting plans to remove barriers, and tracking outcomes—directly aligned to VR&E VRS duties (case management, provider oversight, plan adjustments, documentation to VA standards).
Overview
24
24
years of professional experience
Work History
Senior Global Talent Acquisition Specialist
BNI Global
2022.05 - Current
- Delivered high-volume employment services (140+ placements/year); documented progress and maintained accurate, auditable records.
- Assessed employability/readiness; provided interview/resume coaching and coordinated employer contacts.
- Coordinated services among leadership and external providers; trained 15+ stakeholders on structured evaluations and documentation standards.
- Reduced time-to-placement from ~75 to 35 days and in-process time from 30 to 14 days through plan adjustments and milestone tracking.
- Built employer/community pipelines; increased direct placements by 60% and improved ROI by 45%; conducted post-placement follow-up to support retention.
HR Manager
Coca-Cola Consolidated
2019.04 - 2021.12
- Provided individualized support plans and accommodations; monitored progress and adjusted actions to sustain employment.
- Ensured regulatory compliance and accurate documentation; coached supervisors on due process and records standards.
- Led engagement/retention initiatives; executed surveys with 100% response and translated results into action (outcome tracking).
HR Leave Manager
Goodyear
2016.09 - 2019.04
- Managed 400+ concurrent FMLA/leave cases; determined eligibility, coordinated services, and maintained compliant case records.
- Improved processing efficiency by 30% by standardizing workflows and checklists; accelerated return-to-work outcomes.
- Collaborated with medical providers and leaders to align restrictions with safe duty options; conducted follow-up to ensure adjustment.
Human Resources Lead
XPO Logistics
2013.04 - 2016.09
- Staffing support, employee relations, documentation.
HR Generalist II
Gate City of Burlington Staffing
2010.08 - 2013.03
- Recruitment, onboarding, records.
HR Generalist
United States Army
2001.10 - 2010.05
- Personnel support, records, Soldier readiness.
Education
Advanced Career Training - HR
U.S. Army
Basic Training - Soldier Readiness
U.S. Army
Skills
Vocational Case Management
Employment & Workforce Planning
Rehabilitation Coordination
Federal Compliance & Documentation
Stakeholder Collaboration
Client Advocacy
Data Tracking & Reporting
Program Administration
Target Position
Vocational Rehabilitation Specialist, GS-1715, GS-11, VBA VR&E
Key Qualifications
- Case Management & VA-Style Documentation, Managed 400+ concurrent cases (FMLA/leave) with eligibility determinations, service coordination, and precise records.
- Training/Oversight of Providers, Designed evaluation frameworks and trained 15+ managers on structured assessments, documentation, and quality standards.
- Rehabilitation/Employment Services, Coordinated end-to-end employment services for 140+ annual placements; provided readiness support and post-placement follow-up.
- Plan Adjustments & Barrier Removal, Shortened process times (75→35 days; 30→14 days in-process) by adjusting plans, sequencing services, and coordinating stakeholders.
- Community Resource & Employer Engagement, Built pipelines with employers and researched resources/funding; increased direct placements by 60% and ROI by 45%.
Timeline
Senior Global Talent Acquisition Specialist
BNI Global
2022.05 - Current
HR Manager
Coca-Cola Consolidated
2019.04 - 2021.12
HR Leave Manager
Goodyear
2016.09 - 2019.04
Human Resources Lead
XPO Logistics
2013.04 - 2016.09
HR Generalist II
Gate City of Burlington Staffing
2010.08 - 2013.03
HR Generalist
United States Army
2001.10 - 2010.05
Basic Training - Soldier Readiness
U.S. Army
Advanced Career Training - HR
U.S. Army