AKERA GUNN
Charlotte
Summary
Case-management and employment-services professional with 20+ years of experience coordinating services, maintaining policy-compliant records, and advancing job placement and retention. Adept at training/overseeing service providers, engaging employers and community resources, adjusting plans to remove barriers, and tracking outcomes—directly aligned to VR&E VRS duties (case management, provider oversight, plan adjustments, documentation to VA standards).
Overview
24
24
years of professional experience
Work History
Senior Global Talent Acquisition Specialist
BNI Global
North Carolina
05.2022 - Current
- Delivered high-volume employment services (140+ placements/year); documented progress and maintained accurate, auditable records.
- Assessed employability/readiness; provided interview/resume coaching and coordinated employer contacts.
- Coordinated services among leadership and external providers; trained 15+ stakeholders on structured evaluations and documentation standards.
- Reduced time-to-placement from ~75 to 35 days and in-process time from 30 to 14 days through plan adjustments and milestone tracking.
- Built employer/community pipelines; increased direct placements by 60% and improved ROI by 45%; conducted post-placement follow-up to support retention.
HR Manager
Coca-Cola Consolidated
Virginia
04.2019 - 12.2021
- Provided individualized support plans and accommodations; monitored progress and adjusted actions to sustain employment.
- Ensured regulatory compliance and accurate documentation; coached supervisors on due process and records standards.
- Led engagement/retention initiatives; executed surveys with 100% response and translated results into action (outcome tracking).
HR Leave Manager
Goodyear
Virginia
09.2016 - 04.2019
- Managed 400+ concurrent FMLA/leave cases; determined eligibility, coordinated services, and maintained compliant case records.
- Improved processing efficiency by 30% by standardizing workflows and checklists; accelerated return-to-work outcomes.
- Collaborated with medical providers and leaders to align restrictions with safe duty options; conducted follow-up to ensure adjustment.
Human Resources Lead
XPO Logistics
NC
04.2013 - 09.2016
- Staffing support, employee relations, documentation.
HR Generalist II
Gate City of Burlington Staffing
NC
08.2010 - 03.2013
- Recruitment, onboarding, records.
HR Generalist
United States Army
10.2001 - 05.2010
- Personnel support, records, Soldier readiness.
Education
Advanced Career Training - HR
U.S. Army
Basic Training - Soldier Readiness
U.S. Army
Skills
Vocational Case Management
Employment & Workforce Planning
Rehabilitation Coordination
Federal Compliance & Documentation
Stakeholder Collaboration
Client Advocacy
Data Tracking & Reporting
Program Administration
Target Position
Vocational Rehabilitation Specialist, GS-1715, GS-11, VBA VR&E
Key Qualifications
- Case Management & VA-Style Documentation, Managed 400+ concurrent cases (FMLA/leave) with eligibility determinations, service coordination, and precise records.
- Training/Oversight of Providers, Designed evaluation frameworks and trained 15+ managers on structured assessments, documentation, and quality standards.
- Rehabilitation/Employment Services, Coordinated end-to-end employment services for 140+ annual placements; provided readiness support and post-placement follow-up.
- Plan Adjustments & Barrier Removal, Shortened process times (75→35 days; 30→14 days in-process) by adjusting plans, sequencing services, and coordinating stakeholders.
- Community Resource & Employer Engagement, Built pipelines with employers and researched resources/funding; increased direct placements by 60% and ROI by 45%.
Timeline
Senior Global Talent Acquisition Specialist
BNI Global
05.2022 - Current
HR Manager
Coca-Cola Consolidated
04.2019 - 12.2021
HR Leave Manager
Goodyear
09.2016 - 04.2019
Human Resources Lead
XPO Logistics
04.2013 - 09.2016
HR Generalist II
Gate City of Burlington Staffing
08.2010 - 03.2013
HR Generalist
United States Army
10.2001 - 05.2010
Basic Training - Soldier Readiness
U.S. Army
Advanced Career Training - HR
U.S. Army