Ajay Federico
Concord
Summary
Assistant manager with extensive experience at Autobell Car Wash Inc, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline cash handling processes. Highly mechanically inclined, quick at resolving operational challenges while maintaining a positive work environment. Committed to maintaining high standards of quality and safety. I also have prior experience in working on cars in my personal life from modern cars to classics as both my grandfathers were mechanics themselves and really helped to fuel my love for cars today by having me out in the garage ever sense was a little kid.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Autobell Car Wash Inc
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped perform crucial and day to day maintenance on all parts of the wash from replacing bearings and hydraulic fittings to helping fix parts as they broke.
Cook
Bojangles'
04.2020 - 08.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Associates In Applied Sciences - Automotive Technical Servicing
Rowan Cabarrus Community College
Salisbury, NCDiploma - General Studies
Central Cabarrus High School
Concord, NC06.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Physically fit
- Large knowledge of tools and machinery
- Highly mechanically inclined
Certification
I currently hold an ASE 609 refrigerant certification allowing me to work on all types of A/C systems as well as i am about to take the ASE G1 certification test.
Timeline
Assistant Manager
Autobell Car Wash Inc
04.2023 - Current
Cook
Bojangles'
04.2020 - 08.2020
Associates In Applied Sciences - Automotive Technical Servicing
Rowan Cabarrus Community College
Diploma - General Studies
Central Cabarrus High School
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