Aj LeBlanc
Charlotte
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
CoreLife Eatery
Rochester
10.2025 - Current
- Led daily operations ensuring efficiency and smooth service delivery.
- Managed team schedules to optimize staffing levels during peak hours.
- Trained staff on food safety standards and customer service protocols.
- Oversaw inventory management, including ordering and stock rotation processes.
- Collaborated with vendors to maintain strong supplier relationships and negotiate pricing.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
General Manager
Dunkin
Rochester
06.2024 - 10.2025
- Led daily operations ensuring efficiency and smooth service delivery.
- Managed team schedules to optimize staffing levels during peak hours.
- Trained staff on food safety standards and customer service protocols.
- Oversaw inventory management, including ordering and stock rotation processes.
- Conducted regular quality checks on food preparation and presentation standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Operations Manager
Amazon
Syracuse
02.2021 - 06.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to ensure efficient workflow and productivity.
- Implemented process improvements to enhance operational effectiveness and safety.
- Resolved operational issues promptly to maintain service quality and customer satisfaction.
- Coordinated team schedules to optimize labor allocation and efficiency.
- Collaborated with cross-functional teams to streamline logistics and delivery processes.
- Conducted regular audits to ensure compliance with company policies and standards.
- Trained new employees on standard operating procedures and safety protocols.
- Built strong operational teams to meet process and production demands.
Team Lead
Target
D'Iberville
10.2018 - 02.2021
- Led team to ensure efficient store operations and customer service.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Trained new employees on company policies and operational procedures.
- Scheduled team shifts to optimize staffing levels during peak hours.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Coordinated inventory management and stock replenishment processes.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Education
West Holmes Local Schools
Millersburg, OHSkills
- Financial oversight
- Operations oversight
- Inventory control
- Quality assurance
- Strategic sourcing
- Team leadership
- Staff training
- Employee development
- Time management
- Problem solving
- Effective communication
Certification
- ServSafe Certified
- Fork Lift Certified (Previously)
- CPR Certified
- Pallet Jack Certified
Timeline
General Manager
CoreLife Eatery
10.2025 - Current
General Manager
Dunkin
06.2024 - 10.2025
Operations Manager
Amazon
02.2021 - 06.2024
Team Lead
Target
10.2018 - 02.2021
West Holmes Local Schools