Aissa Reynaud
Winston Salem
Summary
Client-focused Project Manager and Operations professional with a background in retail sales and project delivery. Experienced in managing customer accounts, coordinating cross-functional teams, and ensuring projects and client programs are executed smoothly from start to finish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Screaming Eagle
Charlotte
08.2022 - 12.2025
- Managed a portfolio of residential client accounts, supporting cabinetry, flooring, and granite installs valued at over $3 million annually.
- Served as the primary point of contact for customers, providing consultative guidance, timelines, and issue resolution to ensure repeat business and satisfaction.
- Utilized digital templating and measurement technology/system to minimize errors and protect margins.
- Tracked project progress, customer commitments, order status, and ensured accuracy across sales to installation.
- Resolved on-site challenges proactively, preserving timelines, and client satisfaction.
COO / Client Program Lead
L.A. Transforming Inc.
New York City
09.2017 - 10.2024
- Led day-to-day operations, scheduling, and workflow across multiple client programs.
- Oversaw strategic planning, budgeting, and KPI tracking to optimize operational and customer performance.
- Partnered with internal teams to execute client-facing initiatives, ensuring alignment between customer needs, and delivery outcomes.
- Managed vendor relationships, service timelines, and customer expectations across concurrent initiatives.
Sales Expert (Retail)
T-Mobile USA
New York City
08.2015 - 08.2017
- Delivered consultative solutions, identifying customer needs, and recommending appropriate products and services.
- Built strong customer rapport, resulting in repeat business, referrals, and goal attainment.
- Maintained up-to-date product knowledge, and drove upsells, resulting in repeat business and referrals.
- Met and exceeded sales targets through relationship-based selling, and consistent follow-up.
Education
Associate of Science - Health Sciences
LaGuardia Community College
Long Island City, NY01-2021
Skills
- Project management
- Digital templating
- Budgeting
- KPI tracking
- Client relationship management
- Service delivery
Certification
CAPM, Project Management Institute
Timeline
Project Manager
Screaming Eagle
08.2022 - 12.2025
COO / Client Program Lead
L.A. Transforming Inc.
09.2017 - 10.2024
Sales Expert (Retail)
T-Mobile USA
08.2015 - 08.2017
Associate of Science - Health Sciences
LaGuardia Community College