Aislynn Lathan
Monroe
Summary
Offering solid customer service background and strong attention to detail. Experience ensuring community safety and security. Skilled in emergency response, conflict resolution, and risk assessment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Im a fast learner with the ability to adapt to job situations and positions.
Overview
6
6
years of professional experience
Work History
Public Safety Officer
Atrium Health / Advocate Health
11.2022 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to communication between team members and supervisors.
- Patrolled assigned areas on foot or by vehicle. Monitored surveillance systems for potential threats.
- Participated in ongoing training sessions to stay up-to-date on operations and procedures.
- Utilized conflict resolution skills to de-escalate tense situations.
- Responded promptly to emergency calls, delivering timely assistance and support during critical situations.
- Started as PRN, currently full time Corporal
Seasonal Worker
Echo Nail Spa
06.2019 - Current
- Maintained daily calendars, and set appointments with clients. Answered an average of 30 calls and emails daily.
- Provided customer service, addressing inquiries and resolving issues.
- Maintained front office, kept 12 offices organized and well-stocked to maximize operational efficiency.
- Completed cashier duties, ensuring accurate transactions.
Customer Service/Night Stocker/Sales Associate
Agri Supply Company
05.2020 - 05.2022
- Acknowledged customers, identified needs, and assisted with purchasing decisions to deliver exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Faced products and rebuilt shelves, racks, and displays. Palletized merchandise for easy movement to sales floor locations.
- Tracked inventory and conducted cycle count to maintain accurate records.
Education
High School Diploma -
Piedmont High School
Some College (No Degree) - Criminal Justice
Central Piedmont Community College
Charlotte, NCPublic Safety Training - undefined
Piedmont high school
Law and Justice- course - undefined
Monroe high school
Skills
- Safe Equipment Use
- De-escalation strategies
- Time Management
- Teamwork and Collaboration
- Communication and Telephone Skills
- Organization and Efficiency
- Computer Proficiency
- Positive Attitude and Energetic
- Customer Service-Oriented
- Incident command
Accomplishments
- Obtained Advanced IHASS
- Supervised team members in absences of Sergeant.
- CPI, BLS, and FEMA certifications.
Timeline
Public Safety Officer
Atrium Health / Advocate Health
11.2022 - Current
Customer Service/Night Stocker/Sales Associate
Agri Supply Company
05.2020 - 05.2022
Seasonal Worker
Echo Nail Spa
06.2019 - Current
Public Safety Training - undefined
Piedmont high school
Law and Justice- course - undefined
Monroe high school
High School Diploma -
Piedmont High School
Some College (No Degree) - Criminal Justice
Central Piedmont Community College
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