Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aisha Gibson

Aisha Gibson

Raleigh

Summary

More than 7 years of experience in dynamic retail and food service settings, with a specialization in customer engagement and high-volume operations. Strong capabilities in resolving issues, navigating digital systems, and facilitating cross-departmental communication. Developed proficiency in multitasking, ensuring data accuracy, and driving customer satisfaction. Seeking to apply service and technology skills in remote customer service positions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Bass Pro Shops
Garner
02.2025 - Current
  • Resolved customer concerns and product inquiries, achieving 95% customer satisfaction rating.
  • Promoted Gear Guard protection plans and MasterCard referrals, exceeding daily sales goals by 20%.
  • Processed high-volume transactions with 100% accuracy, maintaining trust and operational efficiency.
  • Collaborated across departments to fulfill customer requests and troubleshoot order discrepancies.

Caretaker

Home Aid
Durham
03.2023 - 02.2025
  • Promoted developmental milestones for newborn and toddler by coordinating structured routines.
  • Implemented strategies to minimize stress during scheduled medical appointments.
  • Enhanced time-management and multitasking skills by balancing caregiving responsibilities with personal well-being.

Food Server

First Watch Restaurants Inc.
Raleigh
08.2021 - 03.2023
  • Achieved 95% satisfaction rating by delivering prompt service to over 95 guests per shift.
  • Ensured order accuracy through effective communication between front-of-house and back-of-house teams.
  • Reduced errors during peak hours by mastering POS and order-entry systems.

Education

Some College (No Degree) - Information Technology

Merit America
Virtual
05-2024

Some College (No Degree) - Emergency Medical Science

Wake Technical Community College
Raleigh, NC
12-2022

Skills

  • Customer service excellence
  • Issue resolution
  • Multitasking
  • Communication skills
  • Data accuracy
  • Customer engagement
  • Active listening
  • Conflict resolution
  • Time management
  • Empathy and patience
  • Attention to detail
  • Adaptability
  • Team collaboration
  • Relationship building
  • Professionalism
  • Troubleshooting
  • Growth mindset
  • Microsoft Office 365

Certification

  • Google IT Support Certificate
  • Date of Issuance: April 2024

Timeline

Cashier

Bass Pro Shops
02.2025 - Current

Caretaker

Home Aid
03.2023 - 02.2025

Food Server

First Watch Restaurants Inc.
08.2021 - 03.2023

Some College (No Degree) - Information Technology

Merit America

Some College (No Degree) - Emergency Medical Science

Wake Technical Community College

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Aisha Gibson