Aineka Goddard
Jamesville
Summary
Dedicated professional with a strong background in customer service. Skilled in resolving inquiries and enhancing engagement, leading to increased customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Food Lion To Go Associate
Food Lion
Williamston, NC
10.2022 - Current
- Trained new associates on operational procedures and company policies for efficient onboarding.
- Monitored daily sales reports to identify trends and adjust merchandise displays accordingly.
- Implemented best practices for store cleanliness and organization, contributing to improved safety standards.
- Resolved customer inquiries and complaints effectively, fostering positive relationships within the community.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Riverside High School
Williamston, NC01.2021
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Customer engagement
- Complex Problem-solving
- Decision-making
- Courteous and professional
- Flexible schedule
- Oral communication
- Product knowledge
- Issue resolution
- MS office
- Data entry
- Customer service orientation
Timeline
Food Lion To Go Associate
Food Lion
10.2022 - Current
High School Diploma -
Riverside High School