Aimee Lofland

• Provided excellent customer service by responding to customer inquiries promptly and professionally.
• Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
• Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
• Collaborated with team members from various departments to achieve common goals.
• Trusted with large sums of money in cash transactions.
• Responsibility to account for money deposited/ received in-store.
• Maintained role in leadership while keeping a positive, neutral, and professional attitude.
• Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
• Verified that all products were labeled with correct pricing information.
• Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
• Trusted in additional training in departments such as Catering, Bakery, Deli, and Grocery.

Bakery/Catering/Deli

• Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
• Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
• Decorated cakes while maintaining quality control standards.
• Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
• Ensured customer orders were taken, placed, and completed in a timely manner in accordance with the customer’s requirements.