Aileen Morales-Mendez
Kernersville
Summary
Dynamic and bilingual customer service professional with a proven track record at Starbucks, excelling in fast-paced environments. Adept at multitasking and time management, I consistently enhanced customer satisfaction through personalized service and effective problem-solving. Skilled in cash handling and maintaining organized workspaces, I thrive on building lasting relationships with clients.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Kernersville
09.2022 - Current
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Managed cash register and processed transactions with accuracy and integrity.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served hot or cold beverages.
Retail Sales Associate/Retail Cashier
Gabes, Gabriel Brothers
Kernersville
08.2020 - 03.2023
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction.
- Created price tags and merchandise signs for new items.
- Completed transactions in an efficient manner while providing excellent customer service.
Cashier
Taco Bell
Kernersville
08.2019 - 09.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-2020
Associate of Science - Medical Sonography
Guilford Technical Community College
Jamestown, NCSkills
- Bilingual
- Customer service
- Time management
- Organized
- Multitasking Abilities
- Fast paced environment adaptability
Languages
Spanish
Professional
Timeline
Barista
Starbucks
09.2022 - Current
Retail Sales Associate/Retail Cashier
Gabes, Gabriel Brothers
08.2020 - 03.2023
Cashier
Taco Bell
08.2019 - 09.2020
High School Diploma -
East Forsyth High School
Associate of Science - Medical Sonography
Guilford Technical Community College
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