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Provided technical support to users by troubleshooting hardware and software issues. Assisted in maintaining optimal system performance through effective problem-solving. Supported end-users in fast-paced environments while managing multiple tasks and ensuring high satisfaction levels.
Assisted in monitoring and troubleshooting network systems to maintain optimal performance. Supported team efforts in achieving operational goals through effective collaboration. Contributed to network analysis and system diagnostics to uphold high service standards.

Exceptional versatile Help Desk Technician with four years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
systems. Proven skill in resolving problems quickly on first call.

System Administrator/Lan Administrator/Technical Desktop Support Specialist/Helpdesk Technologically sophisticated IT support and training Specialist with hands-on experience in project life-cycle management for technical and hardware applications. Proven desktop and network troubleshooting skills, with project management in PC refresh competency. Season professional with more than 28 yrs. of experience to support and maximize productivity. Expertise in: Help Desk & Hardware Support, First & Second Level PC Support, Project Management, System Upgrades / Conversions, Lan / Wan Architecture, Escalation Resolution, Peer-to-Peer User Groups, Web Contents, Customer Service, Systems Integrations, Mult-Platform Networking, Information Technology

I’m a passionate and results-driven IT Infrastructure Operation Specialist with over 10 years of experience supporting and optimizing enterprise IT environments. My expertise spans across network infrastructure, server administration, cloud technologies (Microsoft Azure), and end-user support, with a strong foundation in both hardware and software systems.

I hold certifications including MCSA, MCP, DP-900, and AZ-900, and have hands-on experience with Windows Server environments, Active Directory, Office 365, Cisco networking, Fortinet firewalls, and virtualization platforms like VMware and Hyper-V. I’ve successfully supported multi-branch organizations, led infrastructure rollouts, and ensured seamless IT operations across diverse environments.

Currently pursuing a Diploma in IT Systems Development, I’m committed to continuous learning and innovation. I thrive in dynamic teams, enjoy solving complex technical challenges, and aim to contribute to impactful tech solutions that support business growth and national development.

Aiden Athitang

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AMR Technician

Sales Associate

IT Technical Support

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Bachelor of Science - Management Information Systems

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AMR Technician

Sales Associate

IT Technical Support

Bachelor of Science - Management Information Systems

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