Aidan Vaughan
Rutherfordton
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and fostering customer loyalty. Skilled in data entry and active listening, I effectively transformed complaints into positive testimonials, enhancing the overall customer experience. My proactive approach ensures meticulous record-keeping and efficient problem-solving in high-pressure environments.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in this new role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist Customers in Bill Pay Services including Western Union, RIA, and Money Gram
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Bookkeeper
Ingles
06.2022 - 08.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Education
Associate of Arts - Human Services
Isothermal Community College
Spindale, NC12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Paperwork processing
- Administrative support
Timeline
Customer Service Representative
Walmart
02.2024 - Current
Bookkeeper
Ingles
06.2022 - 08.2023
Associate of Arts - Human Services
Isothermal Community College
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