Ahjahnai Ford
Shallotte
Summary
I'm a caring and loving person, CPR certified, and I enjoy working with people. I'm a people's person, always willing to help others and go above and beyond.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Shallotte
02.2023 - Current
- Handled returns and exchanges efficiently.
- Provided product information to enhance customer satisfaction.
- Collaborated with team members to maintain store organization.
- Operated cash register and processed transactions accurately.
- Resolved customer complaints using effective communication skills.
- Maintained knowledge of store promotions and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new staff on customer service protocols and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bagel Dock Express
- Assisted elderly customers and provided a helping hand
- Worked in various restaurant roles, ensuring customer satisfaction
Education
High School - health science
West Brunswick High School
Skills
- CPR certified
- Stop the Bleed certifications
- Strong interpersonal skills
- Customer service
- Conflict resolution
- Team collaboration
- Transaction processing
- Customer relationship management
- Problem solving
- Stress management
- Time management
Certification
- CPR Certification
- Stop the Bleed Certification
Timeline
Customer Service Representative
Walmart
02.2023 - Current
Bagel Dock Express
High School - health science
West Brunswick High School