Agi Ceesay
Raleigh,NC
Summary
Accomplished Fourth Grade Teacher successful in classroom management, student evaluations, and test preparation. Proven history of improving student learning outcomes by adapting lesson plans to student needs. Dedicated to promoting academic performance and fostering social skills and character development.
Overview
11
11
years of professional experience
Work History
4th Grade Teacher
Fox Road Elementary
08.2023 - Current
- Maintained knowledge of school curriculum, standards and policies to correctly prepare students for higher grade levels.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
Office Clerk
Lowes Foods
12.2013 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Financial Sales Service Representative
First Citizen Bank
04.2023 - 08.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Supervisor
Banana Republic
05.2018 - 06.2020
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
High School Diploma -
Neuse Charter School
Smithfield, NCBachelor of Arts - Sociology, Communication
University of North Carolina Greensboro
Greensboro, NC12.2022
Skills
- Social-emotional learning
- Customer service management
- Complaint resolution
- Clear communication
- Cash handling expertise
- Classroom management
- Consultative sales
- Flexible and adaptable
Timeline
4th Grade Teacher
Fox Road Elementary
08.2023 - Current
Financial Sales Service Representative
First Citizen Bank
04.2023 - 08.2023
Supervisor
Banana Republic
05.2018 - 06.2020
Office Clerk
Lowes Foods
12.2013 - Current
High School Diploma -
Neuse Charter School
Bachelor of Arts - Sociology, Communication
University of North Carolina Greensboro
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