Afiavi M Agboyi
Charlotte
Summary
Dedicated and focused Customer Service professional with over 8 years of experience in addressing and resolving customers queries in often high energy and fast-paced environments. Strong analytical skills with high attention to details and ability to work in a fast-paced deadline driven environment.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
10.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Customer Support Representative
BMK Auto Shop Inc
12.2020 - 10.2024
- Greet customers in a compassionate and professional manner
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Create inviting environment for customers by maintaining store organization and cleanliness
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Manage customer accounts to secure customer satisfaction and repeat business
- Delivered personalized customer service, adapting responses to match individual needs and expectations.
Customer Service Gate Agent
Piedmont Airlines - CLT International Airport
10.2018 - 05.2020
- Provided premium customer service to all customers
- Monitored flights to identify boarding times, delays, or disruptions to best accommodate customer needs
- Changed customer flight itinerary and seat assignments as required (e.g., day of departure, reissues, future tickets)
- Provide timely resolution of customers’ travel issues
- Monitored computerized passenger boarding
- Assisted passengers in boarding and disembarking flights
- Worked as a team to provide excellent customer service and meet corporate objectives
- Performed computer and paperwork tasks
- Made boarding announcements and posted any schedule changes and cancellations
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
Education
Bachelor of Science - Management Information Systems
THE UNIVERSITY OF TEXAS OF THE PERMIAN BASIN
12-2025
Associate in Arts - Liberal Arts And Sciences
CENTRAL PIEDMONT COMMUNITY COLLEGE
Charlotte, NC05.2018
Skills
- Ability to meet company goals and customer expectations
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Customer Satisfaction
- Adaptability
- Data entry and documentation
- Problem-solving
- Critical thinking
- Detail oriented
- Time management
- Ms Office 365 Proficiency
- Attention to detail
- Team collaboration
LANGUAGES
English Fluent
French Fluent
Timeline
Warehouse Associate
Amazon
10.2024 - Current
Customer Support Representative
BMK Auto Shop Inc
12.2020 - 10.2024
Customer Service Gate Agent
Piedmont Airlines - CLT International Airport
10.2018 - 05.2020
Bachelor of Science - Management Information Systems
THE UNIVERSITY OF TEXAS OF THE PERMIAN BASIN
Associate in Arts - Liberal Arts And Sciences
CENTRAL PIEDMONT COMMUNITY COLLEGE
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