Aeriona Burton
Lawndale
Summary
Restaurant professional with extensive experience in customer service and sales at Christie's Kitchen. Proven ability to enhance dining experiences through effective communication and meticulous attention to detail, ensuring compliance with food safety standards. Skilled in managing diverse customer needs and maintaining high service quality in fast-paced environments. Demonstrated success in building relationships, optimizing operations, and promoting customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Christie's Kitchen
Polkville
03.2021 - Current
- Supported wait staff during peak times, ensuring efficient service and order accuracy.
- Utilized up-selling techniques to boost restaurant sales through informed recommendations.
- Maintained dining area cleanliness by wiping tables after each seating and restocking supplies.
- Greeted customers with menus, answered inquiries, and provided detailed menu item information.
- Processed cash payments accurately using POS system, confirming change given to customers.
- Resolved customer complaints politely, adhering to company policies for service excellence.
- Complied with health department regulations for food handling and sanitation standards.
- Delivered food promptly while ensuring adherence to temperature and quality standards.
Education
High School Diploma -
Burns High School
Lawndale, NC05-2025
Skills
- Customer service and support
- Point of sale systems
- Order management and cash handling
- Team collaboration and communication
- Sales techniques and problem solving
- Time management skills
- Food preparation and safety awareness
- Allergy awareness and food service delivery
- Large party coordination and menu knowledge
- Order taking and check accuracy
- Beverage refills and food presentation
- Cleanliness and personal hygiene practices
- Service quality and complaint resolution
- Attention to detail and quality control
Certification
- I am certified in CPR
Languages
Spanish
Limited
Timeline
Restaurant Waiter
Christie's Kitchen
03.2021 - Current
High School Diploma -
Burns High School
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