Aenon Meyers
Wake Forest,NC
Summary
Professional with strong experience in family services, ready to make a positive impact. Skilled in providing compassionate support, effective communication, and conflict resolution. Strong focus on team collaboration and delivering results. Adaptable to changing needs and motivated to learn and grow in every situation. Reliable and empathetic, with natural ability to connect with families and guide them through challenging times.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Everstory Partners/Pine Forest Memorial Gardens
03.2024 - Current
- Exceeded both monthly (+$30K) and annual (+$1,600,000) sales targets by effectively educating families on the benefits of pre-arranged funeral options.
- Development of marketing materials for plot sales, resulting in increased revenue for the cemetery.
- Increased plot sales through effective networking with local funeral homes and community outreach efforts.
- Successfully upsold families on additional merchandise by highlighting its value and enhancing their overall funeral planning experience.
- Ensured accurate record-keeping of completed funerals, allowing for efficient reporting.
- Facilitated a respectful environment for grieving families through effective communication and empathetic support while answering questions about burials, schedules, and policies.
- Ensured compliance with state regulations by staying up-to-date on laws and reporting requirements related to cemeteries.
- Improved cemetery operations by efficiently maintaining and organizing records of burials, plots, and plot owners. Maintained accurate financial records with precise bookkeeping of plot sales, burial fees, and other transactions.
- Consistently met deadlines for processing paperwork related to burials, plot sales, transfers, deeds, or permits required by law enforcement agencies or insurance companies.
- Entered data into system and updated customer contacts with information to keep records current and build book of business.
- Managed phone and email correspondence and handled incoming and outgoing mail, email and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Funeral Services Apprentice
Heritage Memorial Funeral Home and Cremation Services
01.2022 - 03.2024
- Transfer decedent from place of death to funeral home
- Prepare/embalm decedents according to family requests, following all OSHA and HIPPA standards
- Meet with families of the deceased to gather vital information and plan services accordingly
- Direct services
- Maintain accurate and timely client family records
- Maintain confidentiality relative to any information, circumstances, or facts concerning families, past, present, or future
- Dress, cosmetized, and casket decedent
- Prepare all materials for funerals
- Prepare death certificates
- Ensure payment is collected on account
- Manage several projects simultaneously
- Create ties within the community to foster relationships and promote the funeral home
Orthodontic Clinician II/ New Patient Coordinator
Spillers Orthodontics Diamond+ Provider Top 1% (Smile Doctors)
01.2022 - 03.2024
- Perform accurate and efficient procedures to maintain a schedule of over 150 patients per day in a state-of-the-art, multi-doctor office
- Compile accurate new patient records including medical history, iTero scans, digital photography, cephalometric, panoramic, and full head 3D digital radiographs
- Educate new patients on a proper bite and explain the differences in treatment options
- Turn new patients into contracts
- Maintain patients' charts, accurately charting doctors' notes
- Assist doctors with all aspects of patient care
- Perform clinical duties such as patient education on orthodontic appliances, enroll all patients in virtual care, adjust orthodontic appliances, fit fixed appliances, place/position initial brackets and rebond loose brackets, deliver initial Invisalign, bond attachments for Invisalign, seat refinement cases, Essix retainers, and other clear aligners
- Maintain a clean and safe environment according to OSHA standards
- Perform laboratory procedures such as making in-house 'suck-down' retainers
- Evaluate and submit Invisalign refinements according to doctors' specifications
- Evaluate and inform virtual care patients of their progress and make recommendations for improvement
- Monitor WEAVE, an online texting app, and reply as necessary to provide solutions and eliminate a work-in appointment
- Maintain reports for quarterly staff meetings
- Answer, screen, and route calls
- Multi-skilled in various areas of practice
Funeral Services Apprentice/Receptionist Administrator
FairHaven Funeral Home and Cremation Services
01.2016 - 01.2022
- Transfer decedent from place of death to funeral home
- Prepare/embalm decedents according to family requests, following all OSHA and HIPPA standards
- Maintain accurate and timely client family records
- Maintain confidentiality relative to any information, circumstances, or facts concerning families, past, present, or future
- Dress, cosmetized, and casket decedent
- Prepare all materials for funerals
- Prepare death certificates
- Manage several projects simultaneously
- Answer phones, manage payroll, create employee schedules, and collect on past-due accounts
- Order urns and cremation jewelry
- Create ties within the community to foster relationships and promote the funeral home
Orthodontic Clinical Coordinator/New Patient Coordinator
Spillers Orthodontics
01.1998 - 12.2021
- Compile accurate new patient records including medical history, iTero scans, digital photography, digital cephalometric, panoramic, and fullhead 3D radiographs
- Maintained patients' charts, accurately charting doctors' notes
- Performed all clinical duties including patient education of orthodontic appliances, adjusting orthodontic appliances, and placing brackets, bonded retainers, attachments for Invisalign, delivery of Invisalign, other clear aligners, and retainers
- Assisted doctors with all aspects of patient care
- Maintaining a clean and safe environment according to OSHA standards
- Supervised a staff of 8 assistants to maintain a timely schedule of over 130 patients
- Trained new employees in all facets of orthodontics
- Trained all staff for BLS/CPR certification
Education
Associates - Funeral Service
Gupton Jones College of Funeral Services
Atlanta, GA (remote)05-2025
State of North Carolina
03-2024
High School Diploma -
Ashland High School
Ashland, Oregon01.1987
Skills
- Adaptability/Creative Problem-solving
- Teamwork/Team Supervision
- Independence/Reliability
- Goal Setting/Task Management/Multitasking
- Professional Demeanor/De-escalation
- Community Referrals/Relationship Building
- Eager learner/Patient teacher
- Mental health awareness/Grief Counseling/Self-care Strategies
- Excellent Communication
- Sales expertise
Certification
- NC Preneed Cemetery Counselor's License 03/24
- ICCFA Certified Crematory Operator, 05/22
- CPR Certified, 05/22
- GA Licensed Funeral Director/Embalmer Apprentice, 05/22
- GA Orthodontic Expanded Duties Certified, 05/22
- GA Certified X-ray Tech, 05/22
Relocation
Will be relocating to the Raleigh area, 04/01/24
Timeline
Family Service Counselor
Everstory Partners/Pine Forest Memorial Gardens
03.2024 - Current
Funeral Services Apprentice
Heritage Memorial Funeral Home and Cremation Services
01.2022 - 03.2024
Orthodontic Clinician II/ New Patient Coordinator
Spillers Orthodontics Diamond+ Provider Top 1% (Smile Doctors)
01.2022 - 03.2024
Funeral Services Apprentice/Receptionist Administrator
FairHaven Funeral Home and Cremation Services
01.2016 - 01.2022
Orthodontic Clinical Coordinator/New Patient Coordinator
Spillers Orthodontics
01.1998 - 12.2021
- NC Preneed Cemetery Counselor's License 03/24
- ICCFA Certified Crematory Operator, 05/22
- CPR Certified, 05/22
- GA Licensed Funeral Director/Embalmer Apprentice, 05/22
- GA Orthodontic Expanded Duties Certified, 05/22
- GA Certified X-ray Tech, 05/22
Associates - Funeral Service
Gupton Jones College of Funeral Services
State of North Carolina
High School Diploma -
Ashland High School
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