Adrienne Cope
Swansboro
Summary
Dedicated and compassionate health care professional with over 7 years of experience in clinical and administrative roles, demonstrating a strong commitment to patient-centered care. Seeking a Medical Assistant position to leverage leadership abilities, technical expertise, and effective communication skills in delivering high-quality healthcare services. Recognized for reliability in patient care and fostering collaboration within healthcare teams, with a proven ability to adapt to changing priorities. Proficient in patient interaction, medical record management, and comprehensive office support tasks, ensuring seamless operations in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
09.2018 - 09.2025
- Performed patient intake, rooming, chart management, and triage support
- Conducted phlebotomy and urine specimen collection; certified in phlebotomy (Oct 2021)
- Initiated IVs in the Ambulatory Surgery Center and assisted in various procedures
- Operated medical equipment including ultrasound, fluoroscope, centrifuge, and pain pump interrogator
- Prepared sterile trays, drew medications, and provided phone support for patient inquiries
- Supported clinical staff during procedures by preparing instruments and maintaining sterile environments.
- Educated patients on treatment plans and post-operative care, improving understanding and adherence to instructions.
- Monitored vital signs and reported changes to healthcare providers, contributing to timely interventions in patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant Manager
Idaho Pain Clinic & Pain Clinic of Spokane
09.2020 - 09.2025
- Supervised up to 11 Medical Assistants across 3 locations, ensuring efficient daily operations
- Mentored and trained new hires on clinical procedures, surgical protocols, and clinic policies
- Conducted monthly team meetings and individual check-ins to foster communication and growth
- Managed inventory, scheduling, provider calendars, and quality assurance audits
- Created and implemented SOPs and protocols to streamline clinic operations
- Supported setup and launch of three new clinic locations, traveling between four sites
- Collaborated with physicians to streamline treatment processes and improve service delivery.
- Conducted performance evaluations, providing constructive feedback for team development.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
- Analyzed performance metrics to identify trends and recommend data-driven decisions for continuous improvement.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed procedures for efficient receiving, storage, and distribution of goods.
- Completed physical inventory counts each month.
Front Desk Receptionist
Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
06.2018 - 09.2020
- Managed patient check-ins, scheduling, and administrative support
- Processed patient admissions and insurance verification, ensuring accuracy in data entry.
- Coordinated communication between medical staff and patients to facilitate effective care delivery.
- Maintained organized front desk operations, improving efficiency and reducing wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- (and intermittently until 2020)
Education
High School Diploma -
Swansboro High School
Swansboro, NC06-2014
No Degree - Nursing
North Idaho College
Coeur D'alene, IDSkills
- Clinical: Phlebotomy, IV initiation, sterile tray prep, ultrasound & fluoroscope operation
- Administrative: Scheduling, inventory management, chart audits, SOP creation
- Leadership: Staff supervision, mentoring, team coordination, conflict resolution
- Technical: EMR systems, centrifuge operation, intra-thecal pain pump interrogation
- Communication: Patient intake, triage, phone support, team meetings
- Medical terminology
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Sterile technique
- Trustworthy companion
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
Certification
Certified Phlebotomy Technician — Issued 2021-10-06
Basic Life Support - Renewed 2025-04-04
Timeline
Medical Assistant Manager
Idaho Pain Clinic & Pain Clinic of Spokane
09.2020 - 09.2025
Medical Assistant
Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
09.2018 - 09.2025
Front Desk Receptionist
Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
06.2018 - 09.2020
High School Diploma -
Swansboro High School
No Degree - Nursing
North Idaho College