Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adrienne Cope

Swansboro

Summary

Dedicated and compassionate health care professional with over 7 years of experience in clinical and administrative roles, demonstrating a strong commitment to patient-centered care. Seeking a Medical Assistant position to leverage leadership abilities, technical expertise, and effective communication skills in delivering high-quality healthcare services. Recognized for reliability in patient care and fostering collaboration within healthcare teams, with a proven ability to adapt to changing priorities. Proficient in patient interaction, medical record management, and comprehensive office support tasks, ensuring seamless operations in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
09.2018 - 09.2025
  • Performed patient intake, rooming, chart management, and triage support
  • Conducted phlebotomy and urine specimen collection; certified in phlebotomy (Oct 2021)
  • Initiated IVs in the Ambulatory Surgery Center and assisted in various procedures
  • Operated medical equipment including ultrasound, fluoroscope, centrifuge, and pain pump interrogator
  • Prepared sterile trays, drew medications, and provided phone support for patient inquiries
  • Supported clinical staff during procedures by preparing instruments and maintaining sterile environments.
  • Educated patients on treatment plans and post-operative care, improving understanding and adherence to instructions.
  • Monitored vital signs and reported changes to healthcare providers, contributing to timely interventions in patient care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Medical Assistant Manager

Idaho Pain Clinic & Pain Clinic of Spokane
09.2020 - 09.2025
  • Supervised up to 11 Medical Assistants across 3 locations, ensuring efficient daily operations
  • Mentored and trained new hires on clinical procedures, surgical protocols, and clinic policies
  • Conducted monthly team meetings and individual check-ins to foster communication and growth
  • Managed inventory, scheduling, provider calendars, and quality assurance audits
  • Created and implemented SOPs and protocols to streamline clinic operations
  • Supported setup and launch of three new clinic locations, traveling between four sites
  • Collaborated with physicians to streamline treatment processes and improve service delivery.
  • Conducted performance evaluations, providing constructive feedback for team development.
  • Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
  • Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
  • Analyzed performance metrics to identify trends and recommend data-driven decisions for continuous improvement.
  • Mentored junior staff, fostering professional development and enhancing team capabilities.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed procedures for efficient receiving, storage, and distribution of goods.
  • Completed physical inventory counts each month.


Front Desk Receptionist

Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
06.2018 - 09.2020
  • Managed patient check-ins, scheduling, and administrative support
  • Processed patient admissions and insurance verification, ensuring accuracy in data entry.
  • Coordinated communication between medical staff and patients to facilitate effective care delivery.
  • Maintained organized front desk operations, improving efficiency and reducing wait times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • (and intermittently until 2020)

Education

High School Diploma -

Swansboro High School
Swansboro, NC
06-2014

No Degree - Nursing

North Idaho College
Coeur D'alene, ID

Skills

  • Clinical: Phlebotomy, IV initiation, sterile tray prep, ultrasound & fluoroscope operation
  • Administrative: Scheduling, inventory management, chart audits, SOP creation
  • Leadership: Staff supervision, mentoring, team coordination, conflict resolution
  • Technical: EMR systems, centrifuge operation, intra-thecal pain pump interrogation
  • Communication: Patient intake, triage, phone support, team meetings
  • Medical terminology
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Compassionate
  • CPR
  • Sterile technique
  • Trustworthy companion
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation

Certification

Certified Phlebotomy Technician — Issued 2021-10-06

Basic Life Support - Renewed 2025-04-04

Timeline

Medical Assistant Manager

Idaho Pain Clinic & Pain Clinic of Spokane
09.2020 - 09.2025

Medical Assistant

Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
09.2018 - 09.2025

Front Desk Receptionist

Idaho Pain Clinic, Pain Clinic of Spokane & Sandpoint Surgery Center (AAAHC Certified)
06.2018 - 09.2020

High School Diploma -

Swansboro High School

No Degree - Nursing

North Idaho College

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Adrienne Cope