Adrianne Soublet
Charlotte
Summary
Developed strong organizational and multitasking skills in childcare environment, ensuring smooth daily routines and effective time management. Skilled in communication and conflict resolution, fostering positive interactions and relationships. Seeking to transition these abilities into new field, contributing to dynamic and collaborative team setting.
Processing specialist with strong attention to detail and problem-solving skills. Proven ability to meet deadlines and adapt to changing requirements. Known for effective team collaboration and delivering consistently high-quality results. Skilled in data analysis, process optimization, and regulatory compliance, ensuring operational efficiency and accuracy.
Overview
21
21
years of professional experience
Work History
Order Handling & Purchasing Specialist
Nederman Corporation
07.2024 - 02.2025
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
Customer Service Rep (Hybrid/Remote)
US Foods
01.2016 - 07.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisting with help navigating the website
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nanny
Care.com Inc
01.2013 - 01.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Potty Training
- Diaper changing
- I have experience with ages ranging from infant to elementary.
Customer Service Rep
Aon Hewitt
01.2014 - 01.2016
- Assisting customers with benefits
- Assisting with 40K and Employee Stock Purchase plan
- Help navigating the website
- Help using the tool to help decide which plan is best for them
Patient Care Coordinator
Atrium Healthcare
01.2004 - 01.2013
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Diploma - Early Childhood Care And Education
Zebulon B. Vance High School
Charlotte, NC01.1999
Skills
- Customer service
- Sales support
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- V Lookup
- Critical thinking skills
- Order tracking
- Data entry
- Reliability and trustworthiness
- HIPAA compliance
- Customer relations
- Schedule management
- Problem resolution
- Insurance verification
- Call center experience
- Emotionally supportive
- Patient care
- Toddler care experience
- Infant care experience
- Complaint resolution
Languages
English
Full Professional
Timeline
Order Handling & Purchasing Specialist
Nederman Corporation
07.2024 - 02.2025
Customer Service Rep (Hybrid/Remote)
US Foods
01.2016 - 07.2024
Customer Service Rep
Aon Hewitt
01.2014 - 01.2016
Nanny
Care.com Inc
01.2013 - 01.2018
Patient Care Coordinator
Atrium Healthcare
01.2004 - 01.2013
Diploma - Early Childhood Care And Education
Zebulon B. Vance High School
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