Adriana Archila

Working alongside personal development managers with training and onboarding.

• Working with management to refine training and onboarding curriculum for all GSOCs in addition to the main floor.
• Oversaw daily operations of the shift, ensuring smooth workflow and timely completion of tasks.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members daily.
• Writing daily end of shift reports searching for areas of opportunity and tracking KPI.
• Proficient knowledge of different security softwares (Immix, Manitou, RAD, Hakimo, CCURE, Lenel, Milestone, Victor).
• Answering alarms, dispatching or transferring calls.
• Sending tickets to AI and Tech team regarding camera or complex customer issues.
• Cultivating a positive and peaceful work environment.

• Training and onboarded all operations managers in the Charlotte market.
• Enhanced customer satisfaction through focused staff training and regular performance evaluations.
• Submitted weekly payroll and audits.
• Planning and hosting biweekly marketing events for partnered vendors.
• Managed all inventory and supply orders.
• Running business social media account.
• Outreach/B2B marketing.
• Prospecting memberships.
• Customer service.
• Meeting collections quota.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Assisting with customer questions and product recommendations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Mediating resident disagreements and finding solutions.
• Creative weekly event planning for residents and University activities.
• Providing resources for inexperienced residents.
• Cultivating a positive community amongst residents.
• Holding monthly meetings with residents to check in.