ADRIAN WHITE, SR.
Charlotte,NC
Summary
Highly motivated and experienced technician with years of experience in the telecommunications industry. Possesses a strong understanding of ISP technologies, including cable and fiber optic networks, and has a proven track record of delivery exceptional customer service. Strong leadership , management, and interpersonal communication skills, with a passion for mentoring and peer development.
Overview
36
36
years of professional experience
1
1
Certification
Work History
IEFS Technician
AT&T
06.2017 - Current
- Installing and configuring AT & T telecommunication equipment and systems
- Troubleshooting and resolving technical issues related to voice data and video communication services
- Building entertainment service networks by fiber optic, copper cable or satellite transmission.
- Ensure all service orders are completed within the required timeframe while maintaining quality and accuracy standards.
- Deliver excellent customer service
Acting Trainer-Wire Technician
AT&T
04.2023 - 04.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided safety foundations and practices for career with AT&T
- Assist students with becoming certified administering cpr in an emergency situation
- Setup and hands on training of students in simulated field conditions in a laboratory
- Preparing and leading classroom activities providing basic knowledge for the position of wire
General Manager
Advance Auto Parts
01.2012 - 06.2017
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics reducing shrink and improving profitability.
- Trained new employees on proper protocols and customer service standards.
General Manager
AutoZone
03.1995 - 12.2011
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Field Wireman
Marine Corps
08.1989 - 06.1995
- Inspected completed telecommunication products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Developed and tested prototypes in accordance with engineering specifications, utilizing electrical and mechanical tools.
- Utilized soldering and welding equipment to join and secure components in place.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Set up and maintained field telecommunications through hardlines through various command areas within the detachment
Education
High School Diploma -
North Mecklenburg High School
Charlotte, NCBachelor of Science - Transportation Logistics
North Carolina A & T State University
Greensboro, NCSkills
- Management and Leadership
- Multitasking and Organization
- Time Management
- Excellent Communication Skills
- Setup and Installation
- Safety Awareness
- Troubleshooting and Problem Solving
- Knowledge of Telecommunications and Networking
- Attention to Detail
- Training and Mentoring
Accomplishments
- Received multiple customer service awards
- Received Shrink Buster Award for fraud prevention
- Extra Miler Award
- Most Profitable Award
Certification
ASE Parts Specialist Certification
Timeline
Acting Trainer-Wire Technician
AT&T
04.2023 - 04.2024
IEFS Technician
AT&T
06.2017 - Current
General Manager
Advance Auto Parts
01.2012 - 06.2017
General Manager
AutoZone
03.1995 - 12.2011
Field Wireman
Marine Corps
08.1989 - 06.1995
High School Diploma -
North Mecklenburg High School
Bachelor of Science - Transportation Logistics
North Carolina A & T State University
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