Adrian Medina
Charlotte
Summary
Skilled Automotive Service Advisor with substantial experience in managing both large and small auto service departments. Strengths include proficiency in business operations, customer service, staff management, and extensive knowledge of automotive repair and maintenance procedures. Have been successful in improving workflow efficiencies, increasing customer satisfaction rates, and fostering a positive work environment for team members.
Overview
6
6
years of professional experience
Work History
Service Advisor
Eurofed Automotive
Charlotte
10.2023 - Current
- Assisted customers in understanding vehicle maintenance requirements and recommended services on Exotic and European brands.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated 30+ calls and service appointments, optimizing scheduling to enhance productivity.
- Maintained communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Followed up with customers post-service to confirm satisfaction and foster long-term relationships.
- Processed transactions and maintained accurate records of customer interactions and service history.
- Exceeded monthly revenue targets by promoting additional services
- Leveraged knowledge of products to increase sales of parts and accessories through effective upselling.
District Manager
National Tire and Battery
03.2020 - 10.2023
- Developed operational strategies to enhance store performance and customer satisfaction.
- Led team training operations, improving staff performance and service quality across multiple locations.
- Analyzed sales data to identify trends, while enhancing product and service sales
- Collaborated with teams to design marketing campaigns that drove foot traffic and engagement across multiple stores
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw daily operations across multiple tire and battery service locations.
- Developed training programs for staff to enhance product knowledge and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
Associate of Science - Accounting And Finance
Forsyth Technical Community College
Winston-Salem, NC04.2017
Skills
- Customer service experience
- Sales experience
- Sales closing
- Cold calling
- Persuasion techniques
- Sales analysis
- Customer relationship management
- Service scheduling
- Effective communication
- Fluent Spanish
- Brand awareness
- Records maintenance
- Systems and software expertise
Languages
Spanish
Volunteer work
- Collaborated with marketing teams to develop social media campaigns tailored to automotive enthusiasts and professionals.
- Conducted research on automotive topics to provide accurate and timely information for Exotic Car promotional materials.
Timeline
Service Advisor
Eurofed Automotive
10.2023 - Current
District Manager
National Tire and Battery
03.2020 - 10.2023
Associate of Science - Accounting And Finance
Forsyth Technical Community College