Adrian Conrad
Southport
Summary
Customer-focused professional with expertise in customer service and inventory management. Skilled in enhancing customer satisfaction through effective communication and problem resolution, particularly in the Medicare process. Committed to delivering positive experiences and supporting team objectives with strong multitasking and time management abilities.
Overview
19
19
years of professional experience
Work History
PSR
CVS HEALTH CORPORATION
Raleigh
11.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when direct communication through phone conversations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with PBM on the Commercial/Medicaid and Medicare side. Understand the background of Medicare and how it works.
Shift Lead
Walgreens
Southport
07.2021 - 11.2021
- Managed inventory levels, ensuring timely restocking of shelves and displays.
- Assisted customers with inquiries, providing knowledgeable product information.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
Assistant Produce Manager
Lowe's Food
Southport
08.2019 - 07.2021
- Assisted in managing daily operations of produce department.
- Coordinated inventory control and product replenishment tasks.
- Trained staff on proper handling and storage of produce items.
- Ensured compliance with health and safety regulations in produce area.
- Monitored product freshness and rotated stock as needed.
- Implemented strategies to reduce shrinkage in the department due to theft or spoilage.
Esthetician
Self-employeed
High Point
01.2007 - 08.2019
- Administered facial treatments using advanced techniques and products.
- Educated clients on skincare routines and product usage for optimal results.
- Demonstrated exceptional customer service skills while addressing client needs.
- Maintained a clean and sanitized treatment environment for client safety.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Maintained cleanliness of treatment room and equipment between appointments.
- Stayed updated on industry trends and new products to inform clients effectively.
- Maintained rigorous standards of sanitation and sterilization according to law and spa policies.
- Attended continuing education courses related to esthetics industry advancements.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
Education
Esthetician Lisence - Esthetics
Leon's Beauty School
Greensboro, NC12-2006
Some College (No Degree) - Nursing
East Carolina University
Greenville, NCSkills
- Customer service
- Customer relationship management
- Complaint resolution
- Sales forecasting
- Sales techniques
- Regulatory compliance
- Staff training
- Time management
- Friendly, positive attitude
Timeline
PSR
CVS HEALTH CORPORATION
11.2021 - Current
Shift Lead
Walgreens
07.2021 - 11.2021
Assistant Produce Manager
Lowe's Food
08.2019 - 07.2021
Esthetician
Self-employeed
01.2007 - 08.2019
Esthetician Lisence - Esthetics
Leon's Beauty School
Some College (No Degree) - Nursing
East Carolina University