Adrian Bethea
Charlotte,NC
Summary
I am a friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. I love to learn and I am always up to a challenge whatever the situation. I am seeking a position where I can develop and excel while giving my best to my employer.
Overview
4
4
years of professional experience
Work History
Deskside Support Engineer
Work Market/Field Nation
05.2023 - Current
- Worked at SC Johnson as the Deskside Engineer
- Used Cherwell ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Configured hardware and granted system permissions to new employees
IT Technician
Pivot Technology Resources
10.2021 - 04.2023
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Audit Service Coordinator
The Hartford
10.2019 - 10.2021
- Review of policyholder's business operations to determine correct classification(s) and identifying factors affecting insurability
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintaining positive customer relationships and provides technical expertise for internal and external customers
Education
No Degree - Management Information Systems
Francis Marion University
Florence, SCHigh School Diploma -
Lakewood High School
Sumter, SCSkills
- Backup and Recovery
- User Experience
- Software and Hardware Implementation
- Wireless Area Networking
- Helpdesk Call Support
- Technical Support and Assistance
- Deployment Support
- Equipment Deployment
Timeline
Deskside Support Engineer
Work Market/Field Nation
05.2023 - Current
IT Technician
Pivot Technology Resources
10.2021 - 04.2023
Audit Service Coordinator
The Hartford
10.2019 - 10.2021
No Degree - Management Information Systems
Francis Marion University
High School Diploma -
Lakewood High School
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