Nicole Gamet
Lillington,NC
Summary
Diligent professional with a strong background in customer care, recognized for effectively resolving customer issues and enhancing service processes. Proven ability to communicate clearly and foster positive relationships, ensuring customer satisfaction and loyalty. Skilled in problem-solving, consistently identifying opportunities for improvement and implementing solutions that drive operational efficiency. Committed to delivering exceptional service and contributing to team success in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Customer Care Representative
Elevance Health
04.2023 - 03.2025
- Provide excellent customer service following all company guidelines and HIPAA laws. Service back-to-back incoming calls in a professional friendly manner, assisting members and medical professionals process prior authorization requests. Prioritized tasks managed approximately 60 incoming calls per day from customers.
- Provided exceptional customer service, resolving inquiries and enhancing overall satisfaction.
- Assisted customers in navigating health plan options, ensuring clear understanding of benefits.
- Collaborated with cross-functional teams to streamline communication processes and improve response times.
- Implemented best practices for handling complex cases, reducing resolution time significantly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Pharmacy and Inventory Coordinator
Mobile One Courier and Logistics
07.2022 - 03.2023
- Coordinate between pharmacy and delivery drivers, verify all packages were assigned to correct drivers, operate warehouse, ensure all shipping and receiving was correct and shipped per customer demands, control inventory, cleanliness and organization of all products held in inventory.
- Performed full inventory counts every 30 days.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed data entry and completed proper paperwork.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
Head Dispatcher
Wild acres lakes public safety
03.2021 - 05.2022
- Dispatch officers to ems scenes, communication with officers comm center and all forms of law enforcement, provide directions and provide excellent customer service to members of a private community
CSC
Progressive
03.2020 - 03.2021
- Personal care, give medications to patients who have been diagnosed with traumatic brain injury.
Maid/Housekeeping Cleaner
MaidPro
01.2019 - 11.2019
- Perform quality housekeeping services to client base perform quality housekeeping services to new clients
- Removed trash
- Kept items properly stocked
- Sanitized (area or item[rooms|bathrooms|counters|equipment])
- Washed dishes
- Cleaned windows
Call Center Representative/Customer Service
Life Protect 24/7
09.2019 - 11.2019
- Assist customers with inbound calls meet sales quotas by selling product to customers
Keyholder
Boot Barn
02.2019 - 09.2019
- Operate store following all company procedures assist store manager with all daily operations proper cash handling including deposits
Dietary Aide
Bradford Regional Medical Center
12.2017 - 10.2018
- Taking menu orders from patents and residents following rd orders and dietary restrictions
Certified Nurse Aide
Bradford Ecumenical Home
03.2012 - 12.2016
- Provide personal care to residents and patients under supervision of RN and LPN. Follow Dr orders, documentation of health and behaviors. Reporting any unusual conditions, behaviors, or issues of residents to proper authority. Assist residents with walking, and attendance of activities.
Cashier/Customer Service
Crosby's
07.2010 - 11.2012
- Provided exceptional customer service, replenish stock levels. maintain store appearance
Assistant Manager
United Refining Company
11.2007 - 09.2009
- Handle cash deposits, scheduling of employees, building maintenance and security. Provide excellent customer service , Daily paperwork, loss prevention inventory
School Bus Driver
Decker Transportation
10.2000 - 06.2008
- Safe and expedient transportation of school age children
Education
Diploma - General
Bradford Area High School
Bradford, PA06.1993
Skills
- Customer Service
- Attention to detail
- Friendly and outgoing
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Elevance Health
04.2023 - 03.2025
Pharmacy and Inventory Coordinator
Mobile One Courier and Logistics
07.2022 - 03.2023
Head Dispatcher
Wild acres lakes public safety
03.2021 - 05.2022
CSC
Progressive
03.2020 - 03.2021
Call Center Representative/Customer Service
Life Protect 24/7
09.2019 - 11.2019
Keyholder
Boot Barn
02.2019 - 09.2019
Maid/Housekeeping Cleaner
MaidPro
01.2019 - 11.2019
Dietary Aide
Bradford Regional Medical Center
12.2017 - 10.2018
Certified Nurse Aide
Bradford Ecumenical Home
03.2012 - 12.2016
Cashier/Customer Service
Crosby's
07.2010 - 11.2012
Assistant Manager
United Refining Company
11.2007 - 09.2009
School Bus Driver
Decker Transportation
10.2000 - 06.2008
Diploma - General
Bradford Area High School
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